We reserve the right to change these Terms & Conditions at any time, so please review them each time you make a purchase from the Store.
We will try to attend to all returns as soon as practically possible. If you have any questions regarding these Terms & Conditions, you can email us at [email protected].
Please note that product returns cannot be accepted in person at our office address.
If you are unhappy with an item when you receive it or if you simply change your mind please return it to us within 7 days, with the dispatch note, having taken reasonable care of it and with packaging and all components, and we will refund you the price you paid for that product.
We will make the refund directly to the credit/charge card/PayPal account used to place the original order within 30 days or earlier once we have inspected the returned item.
Any Refund approved shall be minus Refund Deductibles (comprising of a combination of, but not limited to, shipping costs incurred either by 3Doodler or you, restocking fees, and administration costs). Details of Refund Deductibles are determined at the discretion of 3Doodler, and shall be made available along with your refund eligibility information at the time of processing your refund.
NOTE: This general returns policy shall not to apply to:
(i) any plastic filament sold on the Store where the packaging of that plastic filament has been opened; or
(ii) any 3Doodler pens which have been used to extrude any plastic.
Faulty Damaged Products
We try to select and package the products as well as possible to ensure they arrive in good condition. However, if a product arrives damaged or with defects, or is not what you ordered (due to an error or omission on our part), we will replace it free of charge or provide a full refund as appropriate, if you return the product to us within 30 days of receipt.
In these circumstances, or where your product is deemed to be defective under our Limited Warranty, we will also pay you the cost of the return postage. Otherwise, you are responsible for the costs of shipping the product back to 3Doodler.
Please obtain a proof of posting certificate from your post office to enable us to process the refund for your return postage costs.
This does not affect your statutory rights.
Process for Returning Products
Please email [email protected] to inform us of your wish to return products. Please ensure you quote your order number.
We will allocate a Returns Code, which must be included on the label of the package in order to process your return.
We may also advise you how to send the item back to us.
You will be responsible for the returned products until they reach us.
European Distance Selling Regulations (DSRs)
By law, consumers in the European Union have the right to cancel a contract for the purchase of an item within 14 days of the day after receipt of the order. In some European countries it is in fact a shorter period, but a 14-day returns period will be required when changes to the DSRs come into effect in 2014.
If you wish to cancel your order under the DSRs we ask you to please notify our Customer Service team quoting your name and order number by email at [email protected], and stating that this is a return under the DSRs.
We will then arrange for you to be refunded accordingly to this returns policy (see above).