I was approved for a pen replacement before, but I have another pen from my EDU purchase that isn’t working. Can I just send my pen in without a troubleshooting call since I have the appropriate address?
Please always email us at [email protected] if you have a pen that isn't working. It is mandatory that a support technician walk you through troubleshooting and approve each pen for replacement before any pen is sent to us. If we receive a pen in our office that wasn't approved by us, you may not get a replacement back. We apologize for any inconvenience.