Questions? Start here.
If you're still struggling after, just ping us as [email protected]
Categories
We have calculated shipping rates to many countries, and we are always adding more! If there are no shipping options available, or if the shipping is $10,000, please contact us at [email protected] with the address you’d like us to ship to, and a list of what you want to purchase. Once we hear from you, we’ll get back to you with the available shipping methods and the costs of shipping.
If you are shipping to the United States and Canada, you are likely checking out from our International Store (intl.the3doodler.com). For standard US/CA shipping rates, please shop and checkout from our North American store here.
PermalinkWe’re sorry that your tracking number isn’t working! Sometimes it can take a few days for the number to register in the online tracking system. If your online tracking number still doesn’t work after 2-3 days from the date you received your shipping confirmation, please contact us by emailing [email protected] and we will promptly assist you!
PermalinkPlease check around your front door and your mailbox to see if you can find your order. If you have any housemates, please check with them to see if they may have received your parcel. You may also try contacting your local post office directly by phone to see if they happen to be holding it there, which can occasionally happen. If you can’t find your order, please contact us by emailing [email protected] and we will promptly look into this for you.
PermalinkFor all orders shipped with Standard Delivery, please note that the recipient may have to pay import taxes or other fees, in accordance with our Sales Terms.
All Express orders to the US, Canada, Europe, and Asia are shipped out with duties paid in advance. For Express orders dispatched to South America, Africa, and other countries, recipients may have to pay import duties in some cases, even if the order is placed with Express shipping. In certain circumstances and in specific regions, other fees such as inspection fees, residential delivery fees, and remote area surcharges may also be billed to the recipient. Since this is out of our control, we recommend that you check with your local courier offices to verify if you will be responsible for any additional delivery fees.
As always, please feel free to contact our friendly customer service team by emailing [email protected]
PermalinkWe’re so sorry about that! Sometimes the courier can have a slight delay in the delivery process due to weather, high volumes of packages being delivered, and other reasons. Please feel free to contact our customer service by emailing us at [email protected] and we will be more than happy to look into your delivery.
Remember to always check your online tracking link first. If insufficient information is provided on the tracking page, feel free to contact us before contacting the courier, bank or any other provider.
PermalinkThe cost of shipping depends on the weight of your order, the country of delivery, and the shipping method you select. If you would like a quote on shipping costs, please put the items you wish to purchase in your shopping cart on our website, and go through the checkout process. You will be able to select the shipping method and view the shipping cost before you make a payment.
PermalinkIt usually takes 2-4 days to prepare your order for dispatch. From the dispatch date, it generally takes 10-14 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.
PermalinkIt usually takes 1-4 days to prepare your order for dispatch. From the dispatch date, it generally takes 5-7 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.
PermalinkKindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our customer service team by emailing us at [email protected] and we will get that taken care of for you.
PermalinkYou can view that warranty here: www.the3doodler.com/warranty
PermalinkNo, the 3Doodler Create+ and the PRO+ can only be used with 3Doodler-branded 3mm plastic strands.
Likewise, the 3Doodler Start is only compatible with 3Doodler-branded Start Eco-Plastics, which are 2.5mm in diameter.
PermalinkIf you see a teal light, please unplug the power source from the pen and then plug the power source back in. In most cases, this should return the pen to normal. If it does not work, then please email us at [email protected] and we will be more than happy to assist you!
PermalinkIf you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
PermalinkNote that after several minutes of being turned on, if left idle, the 3Doodler pen goes into “standby mode” and will stay red until the device is made active again. From "standby mode" you can make the device active by clicking the feed button once, or turning the pen off, then on again. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.
PermalinkPLA feeding issues are often corrected by adjusting the temperature manually. Try lowering the heat by inserting the mini screwdriver into the temperature adjustment hole (located next to the On/Off switch), and turning it 90 degrees counter-clockwise. If you continue to have PLA feeding issues please contact our customer service team by emailing us here: [email protected]
PermalinkFlexy strand can expand from the heat of the pen, making it more difficult to feed. Try cutting the end of the strand at a 45 degree angle, and use the pen on slow mode. That should make it easier to feed. If you still have issues feeding Flexy, please contact our customer service team by emailing us here: [email protected]
PermalinkIf your buttons aren’t functioning as intended, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
PermalinkKindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our customer service team by emailing us at [email protected] and we will get that taken care of for you.
PermalinkIf you use a material at too low a temperature, or too high a speed, the LED will turn red and the motor will stop. If you are experiencing this, wait a moment for the pen to cool down or heat up. If it persists, check the settings and adjust by lowing speed or temp.
If you have any questions, please feel free to contact our friendly customer service team by emailing [email protected]
PermalinkIf need be, once the pen is turned on and feeding forward, give the plastic strand a firm push into the pen to help the 3Doodler ‘grip’ it.
If you still have difficulties, please contact our friendly customer service team by emailing here: [email protected]
PermalinkBegin by charging your 3Doodler Start fully. This can take up to two hours. Ensure the pen is off when charging, and charge the pen until the light on the pen turns solid orange. Once it is charged, turn the pen on to see if it heats up. The light will turn from red to green when the pen heats up. This takes about 30 seconds, but can take up to two minutes.
Watch your pen closely during this time. If it sits too long, it will cool down as a safety feature and go into "standby mode." If after two minutes it has not turned green, press the feed button once, and check it again. If that doesn't work, send an email to [email protected] and we will get you 3Doodling in no time!
PermalinkWe are sorry to hear this! Do you have a spare micro USB cable that you can try to use to help determine if it is a pen issue or a cable issue?
Note that sometimes USB enabled devices, like computers, don't have enough power to get your Start pen's battery charging. If your device or power source isn't charging your pen, please attempt to charge it via USB power brick plugged directly into a power outlet.
If these steps don't help, please email [email protected] and we will do everything we can to help you!
Permalink
Make sure your 3Doodler PRO+ is turned on and heated up to the proper temperature for the material in your pen. Once it is, carefully remove the nozzle with the nozzle removal tool. After it has been removed, insert the unblocking tool in through the pen tip and engage the reverse function. This should push any clogged material out of the back of the pen, thus clearing any clogs. Note that you can also remove the magnetic maintenance panel for greater access to the feeding mechanisms.
If you’re still having issues after trying this, please contact us at [email protected] and we will be happy to help you troubleshoot your device.
PermalinkTry the following tip to unblock your 3Doodler Create. Make sure your pen is turned on and fully heated up. Once it is, carefully remove the nozzle with the mini wrench. After it has been removed, insert the cleaning rod in through the pen tip while the reverse function is engaged. This should push the strand out of the back of the pen, thus clearing any clogs. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.
PermalinkOur Learn from Home Start and Create+ Pen Sets, paired with Doodle Camp, offer up a range of educational projects that bring learning to life in 3D. We carefully curated this experience as a way for families to spend quality time creating together at home. Check out a range of resources from Doodle Camp and webinars to stencils to begin creating in 3D!
The Learn From Home resources can also be applied to hybrid learning school programs that use 3Doodler Learning Packs.
Permalink3Doodler’s Learning Packs and Learn From Home Sets will now include Challenge Cards featuring educational projects of varying difficulties that build creative confidence and support hands-on STEM learning. We recommend using them in tandem with the DoodlePad, or you can feel free to laminate them for repeated use.
Each Learn From Home Pen Set includes a set of 9 Challenge Cards with educational projects that provide hours of fun.
Our 6-pen Learning Packs for Start and Create+ will include 6 sets of 9 Challenge Cards, while our 12-pen Learning Packs for Start and Create+ will have 12 sets of Challenge Cards.
PermalinkWe have tons of free projects and resources available for you! Check out these links:
- K-12 Lesson Plans
- Stencils
- Doodle Camp
- Webinars
- Video Tutorials
- Web Tutorials
- 3Doodler App (tons of projects and webinars!)
We recommend 3Doodler Start Learning Packs for ages 6-13, and 3Doodler Create+ Learning Packs for ages 14+.
Permalink3Doodler’s Learning Packs and Learn From Home Sets will now include easy-to-clean carrying cases to aid the transition back to school and prep for new hybrid learning environments. The carrying cases are perfect for storing a 3Doodler pen, Challenge Cards, as well as cables and plastic strands. They can be easily cleaned with a disinfectant wipe, just ensure the case is dry before storing any items inside of it.You can watch how to clean the pouch here.
PermalinkYou definitely can! The only requirement is that we receive your PO via email by the expiration date, if the deal has an expiration date.
PermalinkWe have two DoodlePads available, one for the Create and the PRO, and one for the Start. To ensure you are using the correct products with your DoodlePad, please check here: www.the3doodler.com/compatibility
The 3Doodler Start DoodlePad is only compatible with 3Doodler Start Eco-Plastics. Please do not use any other filaments with this DoodlePad. You can gently bend the DoodlePad to pop the Doodles off. Doodles might become damaged in the removal process, and may require mending. If you have any difficulties removing your Doodles, please email us at [email protected] and we will be happy to assist you!
PermalinkThe 3Doodler PRO+ can use ABS and PLA as well as Wood, FLEXY, Metal, and Nylon filament strands. Each material has an optimum extrusion speed and temperature setting, as well as unique properties that offer unlimited possibilities. The 3Doodler Eco-plastic for Start and 3D Build & Play is not compatible with the 3Doodler PRO+.
PermalinkFor those who are new to plastics and want maximum flexibility with their 3Doodler we suggest starting with ABS and then experimenting with PLA.
PermalinkThe 3Doodler Create is compatible with official 3Doodler ABS, PLA, and FLEXY filaments. Please do not try to use the 3Doodler Create with any third party filaments, or 3Doodler filaments exclusively for the 3Doodler PRO or the 3Doodler Start.
Please note that Wood filament is only compatible with the Create+ and the PRO.
PermalinkThe chemical properties will not change when re-exposed to heat, so the plastic will remain completely safe and non-toxic.
If you dip your finished Doodle in hot water or place it next to a heat source (with adult supervision), the plastic will soften and your Doodle may lose its original shape, but you can then use this method to change the shape your Doodle, if you wish.
PermalinkPlease note the following temperature ranges that the Create and Create+ pens melt filaments at:
PLA: 180-190 C / 356-374 F
ABS/FLEXY: 200-220 C / 392-428 F
As far as we are aware, neither plastics are harmful in the form provided, nor in the use-cases (and temperatures) applied using 3Doodler pens.
PermalinkSometimes when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler pen. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!
PermalinkPlease note that the 3Doodler Start is only compatible with the 3Doodler Start Eco-Plastic filaments. The 3Doodler Start isn't compatible with any of the plastics designed for the Create or the PRO.
To view our comprehensive compatibility chart, please check the following link: www.the3doodler.com/compatibility
PermalinkYes. This is caused by moisture escaping from the plastic strands (that has been caught in the strand since fabrication). This is not dangerous or a cause for concern!
PermalinkFor the Create+, our filaments vary in temperature but get very hot, so we do not recommend touching the plastic within 5 seconds of it coming out of the pen. Please do not touch the pen tip when it is hot, as it can cause burns.
For the 3Doodler Start and 3D Build & Play, the plastic is warm when extruded and is safe to touch, and the pen tip doesn't get hot. There is not any burn risk with the 3Doodler Start or the 3D Build & Play.
PermalinkThe plastic is warm, but completely safe to touch when it emerges from the tip of your 3Doodler Start. You can safely use your hands to shape your Doodles to perfection.
PermalinkThe flexibility and strength of your creation is really up to you. To make stronger Doodles that are able to act as supporting structures, or withstand active play, make pieces thicker by going back and forth over the same area, or Doodle very slowly to make a thick strand that will be less flexible.
If you move the pen faster and Doodle thinner strands of plastic, you will make flexible pieces. While still not easy to break, they won’t be able to support the weight of other objects.
PermalinkOne plastic strand stretches to a maximum of ten times its original length once extruded by the pen; that means for every 3Doodler Start Eco-Plastic Strand (6 inches / 15 cm), you get 40-60 inches / 100-150cm of Doodling, allowing for hours of play in each pack! The exact length will depend on how fast you draw and how thick or thin the line of extruded plastic is.
You can refer to our our Gallery here to see details of how many Eco-Plastic strands were used to complete various Doodles and Projects.
PLA melts at a lower temperature than ABS, so we have designed the pen to have two temperature settings, to accommodate material in use at the time of 3Doodling. Please be sure to use the correct setting with the plastic you are using! If you have any questions about it, please feel free to email our friendly customer service team at [email protected]
PermalinkABS does have some shrinkage post extrusion, but it is a fraction of a fraction of a percent, so you won’t even notice it.
Permalink3Doodler plastics have been tested for heavy metals, and have undergone full toxicological risk assessments, passing each and every test. Some users notice a slight "plasticy" smell when using ABS. Many users prefer the smell of PLA, which, being corn based, can smell like popcorn or syrup. No matter what material you're using, and whether you're using a 3Doodler or a traditional 3D printer, we recommend working in a ventilated area.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibility
Permalink3Doodler plastics have been tested for heavy metals and have undergone full toxicological risk assessments, passing each and every test.
The 3Doodler Start and 3D Build & Play Eco-Plastics are 100% non-toxic and biodegradable in household composts, so there are absolutely no fumes.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibility
PermalinkWe haven't had the time to test conductive plastic yet, but another way of doing this would be to use conductive paint with your 3Doodles.
As we have mentioned elsewhere, 3Doodler pens should only be used with filament approved by us. Use of other materials not approved by us may result in damage to your pen or injury to you, and will unfortunately void your warranty.
PermalinkOf course! Just flip to the back side of the DoodlePad. Your creations will get stuck on the front side if you Doodle in Wood on it!
PermalinkNo. The 3Doodler plastic was specially developed for the 3Doodler pens. It’s not possible to use other brands or types of plastic in your 3Doodler.
To ensure you are using the right plastics for your 3Doodler pen, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
PermalinkNo. The 3Doodler Start Eco-plastic was specially developed for the 3Doodler Start pen, so that you can Doodle at lower temperatures. It’s not possible to use other 3Doodler plastics designed for the Create or the PRO (such as ABS, PLA, FLEXY, Wood, PC, Nylon, etc...) in your 3Doodler Start.
No, the 3Doodler Create+ and the PRO+ can only be used with 3Doodler-branded 3mm plastic strands.
Likewise, the 3Doodler Start is only compatible with 3Doodler-branded Start Eco-Plastics, which are 2.5mm in diameter.
PermalinkPlease do not reinsert extruded filament back into any pen. We have, however, seen users make magnificent artwork from plastic scraps, so you can save them for a project like that! Note that the filaments listed below are able to be recycled or composted.
3Doodler Create+: ABS and PLA are recyclable (number 7 recyclables). PLA and Wood are compostable in industrial composters.
3Doodler PRO+: Nylon and Metal are recyclable (number 7 recyclables). Wood filament is compostable in industrial composters.
3Doodler Start: All 3Doodler Start Eco-Plastic are eco-friendly, biodegradable and non-toxic. They can be composted in your back yard!
PermalinkUsed (extruded) 3D Build & Play filament cannot be reinserted into the pen. However, the non-toxic 3D Build & Play filament is completely biodegradable in your household compost.
PermalinkYes you can! And you can do so almost immediately as the plastic cools and hardens very quickly after leaving the pen. As long as the paint you are using can adhere to plastic, it can help enhance your Doodles. Whichever paint you use, we recommend testing it on a small Doodle first to ensure that you get the desired result.
If you are under the age of 14, please check with an adult first before using any paint product.
PermalinkNo. The 3Doodler Create+ and PRO+ pens only work with 3mm plastic. Plastics cannot (and should not) be combined. As we have mentioned elsewhere, 3Doodler pens should only be used with 3Doodler-branded strands (which are specifically sized and configured for optimal use with 3Doodler pens). Use of other materials not approved by us may result in damage to your pen or injury to you, and will void your warranty.
PermalinkYes! The Create and 2.0 plastics and accessories are ALL compatible with the new 3Doodler Create+ pens.
Wood filament, however, is only compatible with the Create+ and the PRO, and not the Create or 2.0 pens.
Permalink