Shipping
- Why is there not a price for shipping listed at checkout? (OR, why is shipping listed as $10,000?)
We have calculated shipping rates to many countries, and we are always adding more! If there are no shipping options available, or if the shipping is $10,000, please contact us at [email protected] with the address you’d like us to ship to, and a list of what you want to purchase. Once we hear from you, we’ll get back to you with the available shipping methods and the costs of shipping.
If you are shipping to the United States and Canada, you are likely checking out from our International Store (intl.the3doodler.com). For standard US/CA shipping rates, please shop and checkout from our North American store here.
- My tracking number isn’t working! Help!
We’re sorry that your tracking number isn’t working! Sometimes it can take a few days for the number to register in the online tracking system. If your online tracking number still doesn’t work after 2-3 days from the date you received your shipping confirmation, please contact us by emailing [email protected] and we will promptly assist you!
- My online tracking states that my order was delivered, but I can’t find it!
Please check around your front door and your mailbox to see if you can find your order. If you have any housemates, please check with them to see if they may have received your parcel. You may also try contacting your local post office directly by phone to see if they happen to be holding it there, which can occasionally happen. If you can’t find your order, please contact us by emailing [email protected] and we will promptly look into this for you.
- I received a notice that I have to pay import fees to receive my order. Why is this?
For all orders shipped with Standard Delivery, please note that the recipient may have to pay import taxes or other fees, in accordance with our Sales Terms.
All Express orders to the US, Canada, Europe, and Asia are shipped out with duties paid in advance. For Express orders dispatched to South America, Africa, and other countries, recipients may have to pay import duties in some cases, even if the order is placed with Express shipping. In certain circumstances and in specific regions, other fees such as inspection fees, residential delivery fees, and remote area surcharges may also be billed to the recipient. Since this is out of our control, we recommend that you check with your local courier offices to verify if you will be responsible for any additional delivery fees.
As always, please feel free to contact our friendly customer service team by emailing [email protected]
- I don’t have my order within the delivery time listed. Where is it?
We’re so sorry about that! Sometimes the courier can have a slight delay in the delivery process due to weather, high volumes of packages being delivered, and other reasons. Please feel free to contact our customer service by emailing us at [email protected] and we will be more than happy to look into your delivery.
Remember to always check your online tracking link first. If insufficient information is provided on the tracking page, feel free to contact us before contacting the courier, bank or any other provider.
- How much will the cost of shipping be?
The cost of shipping depends on the weight of your order, the country of delivery, and the shipping method you select. If you would like a quote on shipping costs, please put the items you wish to purchase in your shopping cart on our website, and go through the checkout process. You will be able to select the shipping method and view the shipping cost before you make a payment.
- How long will it take my order to arrive if I select the “Standard Delivery” option?
It usually takes 2-4 days to prepare your order for dispatch. From the dispatch date, it generally takes 10-14 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.
- How long will it take my order to arrive if I select the “Express Delivery” option?
It usually takes 1-4 days to prepare your order for dispatch. From the dispatch date, it generally takes 5-7 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.
Other
- Is there a warranty?
There is a 1 year warranty on 3Doodler pens sold through 3Doodler or approved retailers. You can view that warranty here: www.the3doodler.com/terms
- I want to distribute 3Doodler products.
If you are interested in becoming a reseller, please email us here: [email protected]
If you are a distributor who has reached out to us, please do not be offended if we do not reply to you immediately. We are in the process of reviewing all requests, and the more details you can provide about your company and capabilities the better.
- I want to be a reseller.
Please send us a line by emailing [email protected] and we’ll either handle your query directly or put you in touch with the right distributor in your country.
- How do you say 3D Pen or 3D Printing Pen in Korean and Japanese?
We have some amazingly creative users in Korea and Japan and plenty more of you searching for content in both languages.
To help out here are some key translations that will help you on your way.In Korean 3D pen is 3d펜 and 3D printing pen is 3d 프린팅 펜.
In Japanese 3D pen is 3Dペン, while 3D printing pen is 3Dプリントペン.- An international transaction fee showed up on my bank statement in addition to my order. What gives?
Any foreign transaction fee listed on your bank statement is from your banking institution. Since we receive our payments overseas, and ship out our orders from overseas, some customer banking institutions may charge an international transaction fee. The only charge we administer is for that of the order you placed, which is reflected in the total displayed on the checkout page, as well as your invoice. Please contact your bank for further details, and don't hesitate to contact us at [email protected] if you have any questions.
All
- Will the pen 3D Build & Play clog? What is the unclogging procedure?
The Build & Play may become clogged if a used strand with a melted end is inserted, or if extruded plastic is put back inside of the pen. To troubleshoot, please follow these steps:
1. Ensure the batteries have sufficient charge.
2. Reverse the plastic by cranking the handle backwards.
3. Adults only for this step: Please try reversing the pen while gently knocking the pen (with the Feed Port facing down) on a surface to dislodge the plastic strand.
4. If that does not work, try running the pen forward, while using a second strand of Build & Play plastic to firmly push the plastic inside forwards. If there is a small jam, this should force the plastic through the pen and clear it out.
5. Finally, if the above hasn't worked, please cut off the tip of a new piece of plastic at a 45 degree angle. Insert that plastic into the Build & Play, and run it through.If none of these steps help, please contact our friendly customer service team by emailing us here: [email protected]
- My 3D Build & Play characters have excess plastic around the edges. Help!
If there is extra plastic around the edges of your 3D Build & Play characters, any adult can use scissors to trim the excess plastic off. To avoid having extra plastic around the edges of the 3D Build & Play characters, be mindful to fill the molds just to the edges of the character outline, and not to overfill them.
- Is the filament hot when it comes out of the 3D Build & Play?
The filament is warm, but completely safe to touch when it emerges from the tip of the 3D Build & Play. You can safely use your hands to shape your Doodles to perfection.
- Is the 3D Build & Play safe for children?
Completely. The 3D Build & Play and filaments are specially designed to be completely safe for kids of ages 4 and above. There are no hot parts on the exterior of the Build & Play, and the filaments are non-toxic, BPA-free, and completely biodegradable in your household compost.
- Is the 3D Build & Play compatible with other 3Doodler filaments or accessories?
The 3D Build & Play works with the same filaments that the 3Doodler Start uses, as well as all of the 3Doodler Start accessories. Note that it is not compatible with any 3Doodler Create or PRO filaments or accessories.
- Does the 3D Build & Play need to be plugged in?
Good news! The 3Doodler Build & Play is completely cordless, and works with 3x AA batteries (not included).
- Does the 3D Build & Play come with a warranty?
Yes, the 3D Build & Play is covered by our one year warranty. Please see the terms of the limited warranty here.
- Can I use other filaments with the 3D Build & Play instead of what you sell?
No. The 3D Build & Play / 3Doodler Start filament was specially developed for the 3D Build & Play and the 3Doodler Start. Using third party filaments will cause damage to your device and may cause injury to you.
- Can I reuse or recycle 3Doodler Build & Play filaments?
Used (extruded) 3D Build & Play filament cannot be reinserted into the pen. However, the non-toxic 3D Build & Play filament is completely biodegradable in your household compost.
- Are batteries included?
No. You will need to purchase 3 x AA batteries.
Plastic
- What happens if my finished 3Doodler Start Doodles are exposed to heat? Will the plastic change shape?
The chemical properties will not change when re-exposed to heat, so the plastic will remain completely safe and non-toxic.
If you dip your finished Doodle in hot water or place it next to a heat source (with adult supervision), the plastic will soften and your Doodle may lose its original shape, but you can then use this method to change the shape your Doodle, if you wish.
- The plastic is moving slowly. What do I do?
Sometimes, when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!
- The gallery shows many colors of plastic! Can I use these plastic colors with my 3Doodler Start?
Please note that the 3Doodler Start is only compatible with the 3Doodler Start Eco-Plastic filaments. The 3Doodler Start isn't compatible with any of the plastics designed for the Create or the PRO.
To view our comprehensive compatibility chart, please check the following link: www.the3doodler.com/compatibility
- Is the plastic hot when it comes out of the pen?
For the Create and the PRO, our filaments vary in temperature, so we do not recommend touching the plastic within 5 seconds of it coming out of the pen. Please do not touch the pen tip when it is hot, as it can cause burns.
For the 3Doodler Start, the plastic is warm when extruded and is safe to touch, and the pen tip doesn't get hot. There is no risk of burns with the 3Doodler Start.
- Is the plastic hot when it comes out of the 3Doodler Start?
The plastic is warm, but completely safe to touch when it emerges from the tip of your 3Doodler Start. You can safely use your hands to shape your Doodles to perfection.
- How strong is the plastic once 3Doodled?
The flexibility and strength of your creation is really up to you. To make stronger Doodles that are able to act as supporting structures, or withstand active play, make pieces thicker by going back and forth over the same area, or Doodle very slowly to make a thick strand that will be less flexible.
If you move the pen faster and Doodle thinner strands of plastic, you will make flexible pieces. While still not easy to break, they won’t be able to support the weight of other objects.
- How quickly will my child use up the plastic?
One plastic strand stretches to a maximum of ten times its original length once extruded by the pen; that means for every 3Doodler Start Eco-Plastic Strand (6 inches / 15 cm), you get 40-60 inches / 100-150cm of Doodling, allowing for hours of play in each pack! The exact length will depend on how fast you draw and how thick or thin the line of extruded plastic is.
You can refer to our our Gallery here to see details of how many Eco-Plastic strands were used to complete various Doodles and Projects.- Does 3Doodler plastic emit harmful fumes?
3Doodler plastics have been tested for heavy metals, and have undergone full toxicological risk assessments, passing each and every test. Some users notice a slight "plasticy" smell when using ABS. Many users prefer the smell of PLA, which, being corn based, can smell like popcorn. No matter what material you're using, and whether you're using a 3Doodler or a traditional 3D printer, we recommend working in a ventilated area.
The 3Doodler Start Eco-Plastics are 100% eco-friendly and non-toxic, and so there are absolutely no fumes.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibility
- Can I use other plastics instead of what you sell?
No. The 3Doodler plastic was specially developed for the 3Doodler pens. It’s not possible to use other brands or types of plastic in your 3Doodler.
To ensure you are using the right plastics for your 3Doodler pen, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I use other 3Doodler plastic strands with the Start?
No. The 3Doodler Start Eco-plastic was specially developed for the 3Doodler Start pen, so that you can Doodle at lower temperatures. It’s not possible to use other 3Doodler plastics designed for the Create or the PRO (such as ABS, PLA, FLEXY, Wood, PC, Nylon, etc...) in your 3Doodler Start.
- Can I use 1.75mm plastic?
No, the 3Doodler Create and the PRO can only be used with 3mm plastic strands.
Likewise, the 3Doodler Start is only compatible with 3Doodler Start Eco-Plastics, which are 2.5mm in diameter.
We also only recommend using official 3Doodler Plastics.
- Can I reuse or recycle 3Doodler plastic?
Please do not reinsert extruded filament back into any pen. However, we have seen users make magnificent artwork from plastic scraps! The filaments listed below are able to be recycled or composted.
3Doodler Create: ABS and PLA are recyclable (number 7 recyclables). PLA filament is compostable in industrial composters.
3Doodler PRO: Nylon, Polycarbonate, and Metal filaments are recyclable (number 7 recyclables). Wood filament is compostable in industrial composters.
3Doodler Start: All 3Doodler Start Eco-Plastic are eco friendly, biodegradable and non-toxic. They can be composted in your back yard!
- Can I paint over doodles with acrylic or some other media?
Yes you can! And you can do so almost immediately as the plastic cools and hardens very quickly after leaving the pen. As long as the paint you are using can adhere to plastic, it can help enhance your Doodles. Whichever paint you use, we recommend testing it on a small Doodle first to ensure that you get the desired result.
If you are under the age of 14, please check with an adult first before using any paint product.
Accessories
- Why are my Doodles not coming off of the Start DoodlePad?
We have two DoodlePads available, one for the Create and the PRO, and one for the Start. To ensure you are using the correct products with your DoodlePad, please check here: www.the3doodler.com/compatibility
The 3Doodler Start DoodlePad is only compatible with 3Doodler Start Eco-Plastics. Please do not use any other filaments with this DoodlePad. You can gently bend the DoodlePad to pop the Doodles off. Doodles might become damaged in the removal process, and may require mending. If you have any difficulties removing your Doodles, please email us at [email protected] and we will be happy to assist you!
- How do I use the DoodleBlocks™?
Simply draw into the grooves of the DoodleBlock™ to form a shape, wait 10-15 seconds for the plastic to harden and then bend the DoodleBlock™ to release your Doodled shape. You can then fill in the shape if you want, making it more solid. Once you’ve traced all the pieces, you can then use your 3Doodler Start to join them together to form your finished 3D creation.
- Can I use the 3Doodler Start with my Create DoodlePad or other 3Doodler Create Accessories?
No, the 3Doodler Start is not compatible with any of the 3Doodler 1.0, 2.0, or Create products or accessories, including Plastic Strands, DoodlePad, Nozzle Set, JetPack, Doodlestand, or Pedal.
The only exception is the Project Book, which we encourage using for 3Doodler Start projects too.
- Are different sized nozzles available?
The 3Doodler Create is compatible with the Nozzle Set, which is sold separately through our website.
The 3Doodler PRO comes with a 6 piece interchangeable nozzle set of different sizes and shapes.
The 3Doodler Start is not compatible with the nozzle set.
To view our comprehensive compatibility chart, please visit this link here: www.the3doodler.com/compatibility
Use
- Will the pen 3Doodler Start clog up? What is the unclogging procedure?
Please note that the 3Doodler Start may become clogged if you reinsert a used strand with a chewed up end, or try to put extruded plastic back into the pen.
1) Begin by charging your 3Doodler Start, to ensure the motor is able to run at full power. This will take 45 minutes to 2 hours. Do not use the 3Doodler Start while charging.
2) Now that your pen is fully charged, try reversing the plastic by double clicking on the main button.
3) Please try reversing the pen while gently knocking the pen (with the Feed Port facing down) on a surface to dislodge the plastic strand.
4) Finally, if the above hasn't worked, please cut off the tip of a new piece of plastic at a 45 degree angle. Insert that plastic into the pen, and run it through.If none of these steps help, please contact our friendly customer service team by emailing us here: [email protected]
- Why is plastic is still coming out after I have stopped the feeding mechanism?
A small amount of oozing after the motor has stopped running is normal. If you believe that your pen is extruding more than the usual amount of filament after the pen has stopped feeding, please contact our customer service team by emailing [email protected] and we will be more than happy to promptly assist you.
- Why don’t my Doodles look like those in the video, or on the box?
Practice makes perfect, even when 3Doodling! It takes time to master the 3Doodler, but don’t let this stop you! Think outside the box and let your imagination take off. You'll be surprised by how quickly your 3Doodling skills evolve!
- What kind of maintenance is required?
The 3Doodler does not require much in the way of maintenance. Please see our other FAQ in the event of feed issues or jams, or feel free to contact us by emailing here: [email protected]
- What happens if my 3Doodler Start Doodles are exposed to water?
Please do not expose your 3Doodler Start Doodles to water! They will quickly degrade.
- What do the various LED lights mean for the 3Doodler Start?
The LED turns SOLID RED when the pen is warming up.
The LED turns SOLID GREEN when the pen has heated up and is ready to use.
The LED SLOWLY FLASHES GREEN when the pen is feeding.
The LED QUICKLY FLASHES GREEN when the pen is reversing.
The LED SLOWLY FLASHES ORANGE when the pen has a low battery.
The LED QUICKLY FLASHES ORANGE when the pen is charging.
The LED turns SOLID ORANGE when the pen is fully charged.If your pen's LED is FLASHING RED please contact our friendly customer support team by emailing us here: [email protected]
- My dog chewed on the power cord! How do I get it replaced?
You should be able to get one at your local electronics store.
For the 3Doodler Create (and the 2.0) take the pen you have with you and ask for a 5V, 1.2A replacement with the same DC connector.
For the 3Doodler PRO, take the pen you have with you and ask for a 5V, 2A replacement with the same DC connector.
The 3Doodler Start works with a micro USB cable, so you can find one at your local electronics store, or you may already have one at your house!
- Is the 3Doodler Start safe for children?
Completely. The 3Doodler Start Pen and Eco-Plastics are specially designed to be completely safe for kids ages 6 years and above. There are no hot parts on the pen and our Eco-Plastic is made from food-safe materials, is non-toxic, BPA-free, and completely biodegradable in your household compost. It typically takes about 45 days for the plastic to break down, depending on various environmental factors.
- I was wondering, is the 3Doodler also for lefties?
Yes! All the 3Doodler pens are ambidextrous pens. One of the inventors is a leftie!
- I used a strand of plastic, reversed it, and then decided to change colors. Can I reuse the original strand of unused plastic?
Yes of course, but before inserting the used strand into the 3Doodler, please cut the tip of the strand so that it has a clean edge. This will help prevent jamming and other issues.
- How long does it take the 3Doodler Start to warm up?
The 3Doodler Start takes approximately 1 minute to warm up. When you first turn the 3Doodler Start on, the indicator light will be red. Once the pen is ready to use, the indicator light will turn green. If the light has been red for some time, the 3Doodler Start pen may have gone into idle mode. Turning the pen off and then on again will restart the warming up process.
- How long can the 3Doodler Start be used wirelessly?
Once fully charged, your 3Doodler Start will run wirelessly for 45 -60 minutes.
Like any focussed activity it’s good to give yourself (and the pen) a break now and then. We suggest taking a 30 minute break after two hours of continuous Doodling.
- How long can the 3Doodler be used continuously?
Your 3Doodler is a sturdy and awesome tool, but like any mechanical device it needs a break now and then. We suggest giving it a 30 minute break after every 2 hours of continuous use.
- How does one charge the 3Doodler Start?
The 3Doodler Start is sold with a micro USB charging cable, so you can plug it into any powered device with a USB port to recharge. It takes about 2 to 2 and a half hours for a full recharge.
Once you see the LED light on your 3Doodler Start pen turn to flashing orange, you should plug it in to charge right away.
Please do not use the 3Doodler Start while it is charging.
- How do you know when you need to load more plastic into the pen?
The pen will generally stop extruding plastic or you will notice a marked slowdown in the extrusion speed. Just add a new strand, give it a gentle nudge if needed, and your 3Doodler should start extruding again. The last bit of the previous strand will extrude before the new strand begins to.
- How do I start drawing in the air?
Start by “anchoring” your Doodle to a surface. Any sheet of paper works! Feed the filament, and press the nozzle down onto the paper until you see a little blob of plastic come out, and ensure the plastic is sticking to the paper. You can now freely lift off the page! Once you have reached the height you want, stop feeding the filament, and hold the plastic in place for a few seconds to allow it to harden (10-15 seconds with the 3Doodler Start, and about 3 seconds with the 3Doodler Create or PRO). Start slow, don’t Doodle too high, and gradually work your way to the stars!
- How do I reverse a plastic strand in the 3Doodler Start?
Simply double click the large Feed Button (Stop / Start Button) to reverse a plastic strand when you want to switch color or when you’re ready to stop using the pen.
- How do I know which 3Doodler products are compatible with what 3Doodler pens?
You can view a comprehensive compatibility chart here: www.the3doodler.com/compatibility
- How do I get plastic to stick to paper?
If you are having trouble, you may need to press the pen more firmly into the paper. Think of the 3Doodler like a pen. In order for the "ink" to hit the paper, the tip of the pen must touch the paper. We recommend creating an "anchor" with the filament by pressing down into the paper until you can see a little blob, making sure the plastic is anchored to the paper. Then you can freely lift off the page or move around.
- Does the 3Doodler make much noise?
The 3Doodler Start is very quiet, barely making any noise when it is in operation.
The fan in the 3Doodler Create does makes some noise.
The fan in the 3Doodler PRO will make some noise when turned to LOW, a bit more noise when turned to HIGH, and very little to no noise when turned to OFF.
- Can the 3Doodler print toffee, chocolate, sugar, etc?
No, it cannot. Only official 3Doodler plastics can be used with 3Doodler pens.
To ensure you are using the right plastics with your 3Doodler pen, please feel free to view our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I use the 3Doodler Start to 3Doodle on fabrics, glass or wood?
Yes! The Eco-Plastic adheres to many surfaces, including fabrics, glass, wood or metal. It will not adhere permanently and can still be removed by hand. This pen can also be used for temporarily decorating clothing. It’s best to Doodle on rough fabrics such as denim. Please don't 3Doodle on fragile as they may become damaged. Because the 3Doodler Start's low temperature, Doodling directly on laminated coffee tables, flooring, and countertops will not damage the surface. The Eco-Plastic will firmly to some plastics like polycarbonate and PET, but is still removable with effort (it may leave marks). Doodling on textured surfaces enables you to create different effects on your Doodles. For example, Doodling on glass gives a very shiny surface. Experiment and have fun!
- Can I leave the plastic in the pen when I turn the pen off?
Please don't! We've found that leaving warm plastic in the pen accelerates the degradation of the plastic and can cause issues with the pen over time.
- Can I hook a spool of plastic up to the 3Doodler?
3Doodler plastics are cut to a specific length and straight cut. We are not able to verify the quality or source of third party materials, and the 3Doodler Warranty is limited to 3Doodler-approved plastics. Likewise, the curvature in the spools will cause irreparable damage to 3Doodlers since the feeding mechanisms are designed for straight cut filaments.
To see which 3Doodler filaments are compatible with the 3Doodler pen you have, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I Doodle on my other toys, like LEGO or PlayMobil?
Yes, absolutely, we encourage it. Doodling with your 3Doodler Start directly onto your other plastic toys, such as LEGO or PlayMobil, will not damage the other toys. Your Doodle will adhere nicely to the toys, but is still removable by hand without damaging your toy.
The 3Doodler Start Eco-Plastic will stick more firmly to some clear plastic materials, such as polycarbonate & PET, but is ultimately still removable with some effort. Note that it may leave marks behind.
- Can I 3Doodle on skin?
Please don't try to draw on skin with the 3Doodler Create or the 3Doodler PRO! You’ll burn yourself!
The 3Doodler Start Eco-Plastic is completely safe for skin contact, making it the perfect tool for creating wearable creations such as jewelry, masks, glasses, and even earrings! The 3Doodler Start nozzle may be uncomfortable for some, so we don't recommend pressing the nozzle directly on skin. Please take care not to get the warm Eco-Plastic in your hair as it will be very hard to remove.
Troubleshooting
- Why is the light on my 3Doodler blinking red?
If you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- Why is the light on my 3Doodler always red?
Please try unplugging your 3Doodler and plugging it back in. Note that after several minutes of being turned on, the 3Doodler goes into “standby mode” and will stay red until the device is unplugged and plugged back in. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.
- Why are my pen’s buttons not functioning as intended?
If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- My pen is not ‘gripping’ the plastic. It seems like I really have to force it. What gives?
You should use the fast setting when loading a new strand of plastic, and always give it some time. If need be, give the plastic a firm push to help the 3Doodler ‘grip’ it.
If you still have difficulties, please contact our friendly customer service team by emailing here: [email protected]
- My 3Doodler Start doesn’t seem to be heating up. What gives?
Begin by charging your 3Doodler Start fully. This can take up to two hours. Ensure the pen is off when charging, and charge the pen until the light on the pen turns solid orange. Once it is charged, turn the pen on to see if it heats up. The light will turn from red to green when the pen heats up. This takes about 30 seconds, but can take up to two minutes.
Watch your pen closely during this time. If it sits too long, it will cool down as a safety feature and go into "standby mode." If after two minutes it has not turned green, press the feed button once, and check it again. If that doesn't work, send an email to [email protected] and we will get you 3Doodling in no time!
- My 3Doodler Start doesn’t seem to be charging. What gives?
We are sorry to hear this! Do you have a spare micro USB cable that you can try to use to help determine if it is a pen issue or a cable issue?
If a spare micro-USB cable doesn't help, please email [email protected] and we will ensure you are back to 3Doodling in no time!
What's New
- Why didn’t you know that Wood filament could be used with the Create+ sooner?
Two words: continuous improvement! We are always pushing for more possibilities and options for our community. We have been devoting tons of time to extensively testing Wood filament with the Create+. Also, keep in mind the Create+ was only launched in June of 2018.
- What mode should my Create+ be in when using Wood filament?
Wood filament is best used on the PLA setting and in SLOW mode with the Create+.
- What is the difference between the Create+ and the previous versions, the Create and 2.0?
The all new Create+ is completely re-engineered to give you an ultra smooth and enhanced Doodling experience.
Improvements include a world-first dual drive system, greater control in fast/slow speeds for different Doodling techniques, more reliable performance with different 3Doodler plastic types (now 99% free of jamming issues), greater durability, and new glossy monochromatic pen colors.
- What happens if I’m using Wood filament in the Create+ and it gets stuck?
You can give the Wood strand a nudge forward, and the small amount of pressure should help. If the strand inside the pen is small, then please feed another strand behind it to get it flowing again.
- What are the NEW functions of the Create+?
The all new Create+ is completely re-engineered to give you an ultra smooth and unrivalled Doodling experience. It has the world's first Dual drive system, greater control in fast/slow speeds, more reliable performance with all 3Doodler plastic types (ABS, PLA, FLEXY, is now 99% free of jamming issues, and has greater durability. We have all new glossy monochromatic pen colors available.
- I saw that you recently announced Wood filament can be used with the Create+. Does this mean the Create too?
Sorry, no! Wood filament is not recommended to be used with the Create.
- I bought the 3Doodler PRO for use with Wood filament. Can I get a refund now that you have a cheaper pen option that uses Wood filament?
We totally get how you feel. Though Wood can be used with the Create+, it is not optimized with that pen. The PRO allows you to draw in the air with Wood, and you can use other materials like Nylon and the Metal. This promotes a very different experience. Those other materials cannot be used with the Create+.
- Can I use the current Create/Create+ DoodlePad with the Wood filament?
Of course! Just flip to the back side of the DoodlePad. Your creations will get stuck on the front side if you Doodle in Wood on it!
- Are the 2.0/Create accessories and plastics compatible with the Create+?
Yes! The Create and 2.0 plastics and accessories are ALL compatible with the new 3Doodler Create+ pens.
Wood filament, however, is only compatible with the Create+ and the PRO, and not the Create or 2.0 pens.
Plastic
- Which plastic should I choose? ABS or PLA?
For those who are new to plastics and want maximum flexibility with their 3Doodler we suggest starting with ABS and then experimenting with PLA.
- What plastics can I use with the 3Doodler Create?
The 3Doodler Create is compatible with official 3Doodler ABS, PLA, and FLEXY filaments. Please do not try to use the 3Doodler Create with any third party filaments, or 3Doodler filaments exclusively for the 3Doodler PRO or the 3Doodler Start.
Please note that Wood filament is only compatible with the Create+ and the PRO.
- What are the melting temperatures for ABS, PLA, and FLEXY in the Create/Create+?
Please note the following temperature ranges that the Create and Create+ pens melt filaments at:
PLA: 180-190 C / 356-374 F
ABS/FLEXY: 200-220 C / 392-428 F- What about the toxicity of ABS and PLA plastics?
As far as we are aware, neither plastics are harmful in the form provided, nor in the use-cases (and temperatures) applied using 3Doodler pens.
- The plastic is moving slowly. What do I do?
Sometimes, when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!
- The 3Doodler sometimes makes a slight crackling sound while extruding. Is this normal?
Yes. This is caused by moisture escaping from the plastic strands (that has been caught in the strand since fabrication). This is not dangerous or a cause for concern!
- Is the plastic hot when it comes out of the pen?
For the Create and the PRO, our filaments vary in temperature, so we do not recommend touching the plastic within 5 seconds of it coming out of the pen. Please do not touch the pen tip when it is hot, as it can cause burns.
For the 3Doodler Start, the plastic is warm when extruded and is safe to touch, and the pen tip doesn't get hot. There is no risk of burns with the 3Doodler Start.
- How strong is the plastic once 3Doodled?
The flexibility and strength of your creation is really up to you. To make stronger Doodles that are able to act as supporting structures, or withstand active play, make pieces thicker by going back and forth over the same area, or Doodle very slowly to make a thick strand that will be less flexible.
If you move the pen faster and Doodle thinner strands of plastic, you will make flexible pieces. While still not easy to break, they won’t be able to support the weight of other objects.
- How does the pen work with PLA and ABS plastic considering they melt at different temperatures?
PLA melts at a lower temperature than ABS, so we have designed the pen to have two temperature settings, to accommodate material in use at the time of 3Doodling. Please be sure to use the correct setting with the plastic you are using! If you have any questions about it, please feel free to email our friendly customer service team at [email protected]
- Does ABS shrink?
ABS does have some shrinkage post extrusion, but it is a fraction of a fraction of a percent, so you won’t even notice it.
- Does 3Doodler plastic emit harmful fumes?
3Doodler plastics have been tested for heavy metals, and have undergone full toxicological risk assessments, passing each and every test. Some users notice a slight "plasticy" smell when using ABS. Many users prefer the smell of PLA, which, being corn based, can smell like popcorn. No matter what material you're using, and whether you're using a 3Doodler or a traditional 3D printer, we recommend working in a ventilated area.
The 3Doodler Start Eco-Plastics are 100% eco-friendly and non-toxic, and so there are absolutely no fumes.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibility
- Can the 3Doodler use conductive ABS plastic?
We haven't had the time to test conductive plastic yet, but another way of doing this would be to use conductive paint with your 3Doodles.
As we have mentioned elsewhere, 3Doodler should only be used with filament approved by us. Use of other materials not approved by us may result in damage to your pen or injury to you, and will unfortunately void your warranty.
- Can I use other plastics instead of what you sell?
No. The 3Doodler plastic was specially developed for the 3Doodler pens. It’s not possible to use other brands or types of plastic in your 3Doodler.
To ensure you are using the right plastics for your 3Doodler pen, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I use 1.75mm plastic?
No, the 3Doodler Create and the PRO can only be used with 3mm plastic strands.
Likewise, the 3Doodler Start is only compatible with 3Doodler Start Eco-Plastics, which are 2.5mm in diameter.
We also only recommend using official 3Doodler Plastics.
- Can I reuse or recycle 3Doodler plastic?
Please do not reinsert extruded filament back into any pen. However, we have seen users make magnificent artwork from plastic scraps! The filaments listed below are able to be recycled or composted.
3Doodler Create: ABS and PLA are recyclable (number 7 recyclables). PLA filament is compostable in industrial composters.
3Doodler PRO: Nylon, Polycarbonate, and Metal filaments are recyclable (number 7 recyclables). Wood filament is compostable in industrial composters.
3Doodler Start: All 3Doodler Start Eco-Plastic are eco friendly, biodegradable and non-toxic. They can be composted in your back yard!
- Can I paint over doodles with acrylic or some other media?
Yes you can! And you can do so almost immediately as the plastic cools and hardens very quickly after leaving the pen. As long as the paint you are using can adhere to plastic, it can help enhance your Doodles. Whichever paint you use, we recommend testing it on a small Doodle first to ensure that you get the desired result.
If you are under the age of 14, please check with an adult first before using any paint product.
- Can I insert two strands of 1.75mm plastic side by side into the 3Doodler?
No. The 3Doodler only works with 3mm plastic. Plastics cannot (and should not) be combined. As we have mentioned elsewhere, 3Doodler should only be used with 3Doodler strands (which are specifically sized and configured for optimal use with the 3Doodler). Use of other materials not approved by us may result in damage to your pen or injury to you, and will void your warranty.
Accessories
- Why is the plastic not coming off of my Create/PRO DoodlePad?
We have two DoodlePads available, one for the Create and the PRO, and one for the Start. To ensure you are using the correct products with your Pen and your DoodlePad, please check here: www.the3doodler.com/compatibility
COMPATIBLE: ABS, PLA, Nylon, Polycarbonate
NOT COMPATIBLE: FLEXY, Wood, Nylon, Metal, Eco-Plastic
Do not press the nozzle directly onto the DoodlePad, as filament may adhere to the surface. You can bend the DoodlePad to easily pop your Doodles off. Sometimes, Doodles may need to be removed with a putty knife. Doodles might become damaged in the removal process, and they may require mending.
If you have any difficulties removing your Doodles, please contact our customer support at [email protected] and we be happy to assist you!
- What is the Nozzle Set?
The Nozzle Set is made up of two main items:
1. The Nozzle holder, which also doubles as a nozzle removal tool.
2. Six different nozzles, including a ribbon tip, square tip, triangle tip, a super fine 0.5mm nozzle, and thicker 1mm and 1.5mm nozzles.
- What is the DoodleStand?
The DoodleStand is the perfect place to store your 3Doodler Create (or 2.0) between creative sessions. More than just a stand, it is a lovely place to store your filaments for easy access during 3Doodling sessions!
- How does the foot pedal work?
Created specifically for more versatile 3Doodling, the pedal connects to the 3Doodler to give you the freedom to Doodle from various angles and for longer periods of time, without holding down the pen’s extrusion buttons.
The long cable coming from the Pedal connects to the control port on the 3Doodler, which is located next to the On/Off switch.
Put your foot down, and Doodle on, and on, and on...
- Are different sized nozzles available?
The 3Doodler Create is compatible with the Nozzle Set, which is sold separately through our website.
The 3Doodler PRO comes with a 6 piece interchangeable nozzle set of different sizes and shapes.
The 3Doodler Start is not compatible with the nozzle set.
To view our comprehensive compatibility chart, please visit this link here: www.the3doodler.com/compatibility
Use
- Why is plastic is still coming out after I have stopped the feeding mechanism?
A small amount of oozing after the motor has stopped running is normal. If you believe that your pen is extruding more than the usual amount of filament after the pen has stopped feeding, please contact our customer service team by emailing [email protected] and we will be more than happy to promptly assist you.
- Why don’t my Doodles look like those in the video, or on the box?
Practice makes perfect, even when 3Doodling! It takes time to master the 3Doodler, but don’t let this stop you! Think outside the box and let your imagination take off. You'll be surprised by how quickly your 3Doodling skills evolve!
- Why does the light briefly go red while I am 3Doodling?
Your 3Doodler is functioning normally. The pausing is caused by the pen heating up to stay at the optimal temperature. The 3Doodler needs to pause while doing this. Wait a few seconds and keep Doodling!
- What kind of maintenance is required?
The 3Doodler does not require much in the way of maintenance. Please see our other FAQ in the event of feed issues or jams, or feel free to contact us by emailing here: [email protected]
- My dog chewed on the power cord! How do I get it replaced?
You should be able to get one at your local electronics store.
For the 3Doodler Create (and the 2.0) take the pen you have with you and ask for a 5V, 1.2A replacement with the same DC connector.
For the 3Doodler PRO, take the pen you have with you and ask for a 5V, 2A replacement with the same DC connector.
The 3Doodler Start works with a micro USB cable, so you can find one at your local electronics store, or you may already have one at your house!
- Is 3Doodler Create safe for children?
The 3Doodler is NOT a toy for children (it’s for ages 14+). It has a metal tip that can get as hot as 240C.
- I was wondering, is the 3Doodler also for lefties?
Yes! All the 3Doodler pens are ambidextrous pens. One of the inventors is a leftie!
- I used a strand of plastic, reversed it, and then decided to change colors. Can I reuse the original strand of unused plastic?
Yes of course, but before inserting the used strand into the 3Doodler, please cut the tip of the strand so that it has a clean edge. This will help prevent jamming and other issues.
- How long does it take the 3Doodler Create to warm up?
It take the 3Doodler Create approximately one minute to warm up. If you have turned the pen to the HI setting, the light will turn blue when it is heated up. If you have turned the pen to the LO setting, the light will turn green when it is heated up.
- How long can the 3Doodler be used continuously?
Your 3Doodler is a sturdy and awesome tool, but like any mechanical device it needs a break now and then. We suggest giving it a 30 minute break after every 2 hours of continuous use.
- How does one charge the 3Doodler?
The 3Doodler Create and PRO need to be plugged in in order to function. The PRO comes with a JetPack that, once fully charged, will allow the pen to be used wirelessly. The JetPack plugs into a wall socket and charges in about 3 hours. The JetPack is also available as a separately sold accessory for the 3Doodler Create.
The 3Doodler Start can be charged, however, as it has an internal battery. For more information about that, please see the 3Doodler Start FAQ section.
- How do you know when you need to load more plastic into the pen?
The pen will generally stop extruding plastic or you will notice a marked slowdown in the extrusion speed. Just add a new strand, give it a gentle nudge if needed, and your 3Doodler should start extruding again. The last bit of the previous strand will extrude before the new strand begins to.
- How do I start drawing in the air?
Start by “anchoring” your Doodle to a surface. Any sheet of paper works! Feed the filament, and press the nozzle down onto the paper until you see a little blob of plastic come out, and ensure the plastic is sticking to the paper. You can now freely lift off the page! Once you have reached the height you want, stop feeding the filament, and hold the plastic in place for a few seconds to allow it to harden (10-15 seconds with the 3Doodler Start, and about 3 seconds with the 3Doodler Create or PRO). Start slow, don’t Doodle too high, and gradually work your way to the stars!
- How do I know which 3Doodler products are compatible with what 3Doodler pens?
You can view a comprehensive compatibility chart here: www.the3doodler.com/compatibility
- How do I get plastic to stick to paper?
If you are having trouble, you may need to press the pen more firmly into the paper. Think of the 3Doodler like a pen. In order for the "ink" to hit the paper, the tip of the pen must touch the paper. We recommend creating an "anchor" with the filament by pressing down into the paper until you can see a little blob, making sure the plastic is anchored to the paper. Then you can freely lift off the page or move around.
- How do I clear hardened plastic from inside the nozzle of my 3Doodler?
Try carefully feeding the threaded part of the nozzle onto the 3Doodler Create when it is turned on and heated up. Please use the included mini wrench in order to avoid burns. Even if the tip can’t be threaded on fully, the heat from the pen itself will soften the clogged filament inside of the nozzle. After a minute or so, the filament should be softened enough to screw the nozzle fully onto the pen. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.
- How can the 3Doodler Create be used for repairs?
The 3Doodler can be used as a plastic welding tool. If you have something made of ABS plastic (the most common form of plastic) you can repair it with the 3Doodler. For example, two broken parts can be welded back together by “drawing” a plastic weld where the parts are broken. In addition to household repairs, we expect this to be especially handy for makers who are using traditional 3D printers. So far, we've seen it used to repair vacuum cleaners, eyeglass frames and 3D prints. Let us know what you've been able to fix!
- Does the 3Doodler make much noise?
The 3Doodler Start is very quiet, barely making any noise when it is in operation.
The fan in the 3Doodler Create does makes some noise.
The fan in the 3Doodler PRO will make some noise when turned to LOW, a bit more noise when turned to HIGH, and very little to no noise when turned to OFF.
- Does the 3Doodler Create work on 220 volts?
The 3Doodler Create works on the following specs:
Input: 100-240 volts
- Does the 3Doodler Create have variable speeds?
Yes! The 3Doodler Create has two speeds, fast and slow. These determine the flow of the plastic and allow you to doodle large items and fill a large area at pace, or doodle intricate and delicate details (as well as drawing in the air). You can switch between the two speeds by choosing to press either the FAST button or SLOW doodle button on the body of the pen.
- Can the 3Doodler print toffee, chocolate, sugar, etc?
No, it cannot. Only official 3Doodler plastics can be used with 3Doodler pens.
To ensure you are using the right plastics with your 3Doodler pen, please feel free to view our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I leave the plastic in the pen when I turn the pen off?
Please don't! We've found that leaving warm plastic in the pen accelerates the degradation of the plastic and can cause issues with the pen over time.
- Can I hook a spool of plastic up to the 3Doodler?
3Doodler plastics are cut to a specific length and straight cut. We are not able to verify the quality or source of third party materials, and the 3Doodler Warranty is limited to 3Doodler-approved plastics. Likewise, the curvature in the spools will cause irreparable damage to 3Doodlers since the feeding mechanisms are designed for straight cut filaments.
To see which 3Doodler filaments are compatible with the 3Doodler pen you have, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I 3Doodle on skin?
Please don't try to draw on skin with the 3Doodler Create or the 3Doodler PRO! You’ll burn yourself!
The 3Doodler Start Eco-Plastic is completely safe for skin contact, making it the perfect tool for creating wearable creations such as jewelry, masks, glasses, and even earrings! The 3Doodler Start nozzle may be uncomfortable for some, so we don't recommend pressing the nozzle directly on skin. Please take care not to get the warm Eco-Plastic in your hair as it will be very hard to remove.
Troubleshooting
- Why is the light on my 3Doodler blinking red?
If you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- Why is the light on my 3Doodler always red?
Please try unplugging your 3Doodler and plugging it back in. Note that after several minutes of being turned on, the 3Doodler goes into “standby mode” and will stay red until the device is unplugged and plugged back in. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.
- Why is my 3Doodler Create having difficulty feeding PLA?
PLA feeding issues are often corrected by adjusting the temperature manually. Try lowering the heat by inserting the mini screwdriver into the temperature adjustment hole (located next to the On/Off switch), and turning it 90 degrees counter-clockwise. If you continue to have PLA feeding issues please contact our customer service team by emailing us here: [email protected]
- Why is it that when I turn my pen on, there is a teal light that comes on when I turn it to HI or LO?
If you see a teal light, please unplug the power source from the pen and then plug the power back in. In most cases, this should return the pen to normal. If it does not work, then please email us at [email protected] and we will be more than happy to assist you!
- Why can’t I feed Flexy in my 3Doodler Create?
Flexy strand can expand from the heat of the pen, making it more difficult to feed. Try cutting the end of the strand at a 45 degree angle, and use the pen on slow mode. That should make it easier to feed. If you still have issues feeding Flexy, please contact our customer service team by emailing us here: [email protected]
- Why are my pen’s buttons not functioning as intended?
If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- The tip of my pen broke off, and I can no longer attach the nozzle!
Kindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our customer service team by emailing us at [email protected] and we will get that taken care of for you.
- My pen is not ‘gripping’ the plastic. It seems like I really have to force it. What gives?
You should use the fast setting when loading a new strand of plastic, and always give it some time. If need be, give the plastic a firm push to help the 3Doodler ‘grip’ it.
If you still have difficulties, please contact our friendly customer service team by emailing here: [email protected]
- How do I unclog plastic stuck in my 3Doodler Create?
Try the following tip to unblock your 3Doodler Create. Make sure your pen is turned on and fully heated up. Once it is, carefully remove the nozzle with the mini wrench. After it has been removed, insert the cleaning rod in through the pen tip while the reverse function is engaged. This should push the strand out of the back of the pen, thus clearing any clogs. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.
Plastic
- Which plastics can I use with the 3Doodler PRO?
The 3Doodler PRO can use ABS and PLA as well as Wood, FLEXY, Metal, Nylon, and Polycarbonate Strands. Each material has an optimum extrusion speed and temperature setting, as well as unique properties that offer unlimited possibilities. The 3Doodler Start plastic is not compatible with the 3Doodler PRO.
- What about the toxicity of ABS and PLA plastics?
As far as we are aware, neither plastics are harmful in the form provided, nor in the use-cases (and temperatures) applied using 3Doodler pens.
- The plastic is moving slowly. What do I do?
Sometimes, when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!
- The 3Doodler sometimes makes a slight crackling sound while extruding. Is this normal?
Yes. This is caused by moisture escaping from the plastic strands (that has been caught in the strand since fabrication). This is not dangerous or a cause for concern!
- Is the plastic hot when it comes out of the pen?
For the Create and the PRO, our filaments vary in temperature, so we do not recommend touching the plastic within 5 seconds of it coming out of the pen. Please do not touch the pen tip when it is hot, as it can cause burns.
For the 3Doodler Start, the plastic is warm when extruded and is safe to touch, and the pen tip doesn't get hot. There is no risk of burns with the 3Doodler Start.
- How strong is the plastic once 3Doodled?
The flexibility and strength of your creation is really up to you. To make stronger Doodles that are able to act as supporting structures, or withstand active play, make pieces thicker by going back and forth over the same area, or Doodle very slowly to make a thick strand that will be less flexible.
If you move the pen faster and Doodle thinner strands of plastic, you will make flexible pieces. While still not easy to break, they won’t be able to support the weight of other objects.
- Does ABS shrink?
ABS does have some shrinkage post extrusion, but it is a fraction of a fraction of a percent, so you won’t even notice it.
- Does 3Doodler plastic emit harmful fumes?
3Doodler plastics have been tested for heavy metals, and have undergone full toxicological risk assessments, passing each and every test. Some users notice a slight "plasticy" smell when using ABS. Many users prefer the smell of PLA, which, being corn based, can smell like popcorn. No matter what material you're using, and whether you're using a 3Doodler or a traditional 3D printer, we recommend working in a ventilated area.
The 3Doodler Start Eco-Plastics are 100% eco-friendly and non-toxic, and so there are absolutely no fumes.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibility
- Can the 3Doodler use conductive ABS plastic?
We haven't had the time to test conductive plastic yet, but another way of doing this would be to use conductive paint with your 3Doodles.
As we have mentioned elsewhere, 3Doodler should only be used with filament approved by us. Use of other materials not approved by us may result in damage to your pen or injury to you, and will unfortunately void your warranty.
- Can I use other plastics instead of what you sell?
No. The 3Doodler plastic was specially developed for the 3Doodler pens. It’s not possible to use other brands or types of plastic in your 3Doodler.
To ensure you are using the right plastics for your 3Doodler pen, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I use 1.75mm plastic?
No, the 3Doodler Create and the PRO can only be used with 3mm plastic strands.
Likewise, the 3Doodler Start is only compatible with 3Doodler Start Eco-Plastics, which are 2.5mm in diameter.
We also only recommend using official 3Doodler Plastics.
- Can I reuse or recycle 3Doodler plastic?
Please do not reinsert extruded filament back into any pen. However, we have seen users make magnificent artwork from plastic scraps! The filaments listed below are able to be recycled or composted.
3Doodler Create: ABS and PLA are recyclable (number 7 recyclables). PLA filament is compostable in industrial composters.
3Doodler PRO: Nylon, Polycarbonate, and Metal filaments are recyclable (number 7 recyclables). Wood filament is compostable in industrial composters.
3Doodler Start: All 3Doodler Start Eco-Plastic are eco friendly, biodegradable and non-toxic. They can be composted in your back yard!
- Can I paint over doodles with acrylic or some other media?
Yes you can! And you can do so almost immediately as the plastic cools and hardens very quickly after leaving the pen. As long as the paint you are using can adhere to plastic, it can help enhance your Doodles. Whichever paint you use, we recommend testing it on a small Doodle first to ensure that you get the desired result.
If you are under the age of 14, please check with an adult first before using any paint product.
- Can I insert two strands of 1.75mm plastic side by side into the 3Doodler?
No. The 3Doodler only works with 3mm plastic. Plastics cannot (and should not) be combined. As we have mentioned elsewhere, 3Doodler should only be used with 3Doodler strands (which are specifically sized and configured for optimal use with the 3Doodler). Use of other materials not approved by us may result in damage to your pen or injury to you, and will void your warranty.
Accessories
- Why is the plastic not coming off of my Create/PRO DoodlePad?
We have two DoodlePads available, one for the Create and the PRO, and one for the Start. To ensure you are using the correct products with your Pen and your DoodlePad, please check here: www.the3doodler.com/compatibility
COMPATIBLE: ABS, PLA, Nylon, Polycarbonate
NOT COMPATIBLE: FLEXY, Wood, Nylon, Metal, Eco-Plastic
Do not press the nozzle directly onto the DoodlePad, as filament may adhere to the surface. You can bend the DoodlePad to easily pop your Doodles off. Sometimes, Doodles may need to be removed with a putty knife. Doodles might become damaged in the removal process, and they may require mending.
If you have any difficulties removing your Doodles, please contact our customer support at [email protected] and we be happy to assist you!
- How does the foot pedal work?
Created specifically for more versatile 3Doodling, the pedal connects to the 3Doodler to give you the freedom to Doodle from various angles and for longer periods of time, without holding down the pen’s extrusion buttons.
The long cable coming from the Pedal connects to the control port on the 3Doodler, which is located next to the On/Off switch.
Put your foot down, and Doodle on, and on, and on...
- Can I use the Doodlepad with all of the PRO Filaments?
The Create Doodlepad IS NOT compatible with Flexy, Wood or Metal.
Note that these filaments will leave residue on your DoodlePad. Masking tape will get most of the pieces off, but using them may still damage your DoodlePad.
You can use the Create DoodlePad with all other PRO filaments.
Please ensure you are not using the 3Doodler Start DoodlePad, which is not compatible with the Create, the PRO, or their accessories. You can reference the compatibility chart here to make sure: www.the3doodler.com/compatibility
- Can I use the Create/2.0 Jetpack with my 3Doodler PRO?
No. You must use the new model of the JetPack with the 3Doodler PRO. The new Jetpack uses 5V/2A, whereas the older model of the JetPack uses 5V/1.2A and cannot power the PRO. The 3Doodler PRO requires the new model of the JetPack. The amperage is listed on the underside of the JetPack if there is any confusion.
The new version of the JetPack is compatible with the 2.0 and the Create.
Both the older model of the JetPack and the new model have an MAH reading of 4400.
- Are different sized nozzles available?
The 3Doodler Create is compatible with the Nozzle Set, which is sold separately through our website.
The 3Doodler PRO comes with a 6 piece interchangeable nozzle set of different sizes and shapes.
The 3Doodler Start is not compatible with the nozzle set.
To view our comprehensive compatibility chart, please visit this link here: www.the3doodler.com/compatibility
Use
- Why is plastic is still coming out after I have stopped the feeding mechanism?
A small amount of oozing after the motor has stopped running is normal. If you believe that your pen is extruding more than the usual amount of filament after the pen has stopped feeding, please contact our customer service team by emailing [email protected] and we will be more than happy to promptly assist you.
- Why don’t my Doodles look like those in the video, or on the box?
Practice makes perfect, even when 3Doodling! It takes time to master the 3Doodler, but don’t let this stop you! Think outside the box and let your imagination take off. You'll be surprised by how quickly your 3Doodling skills evolve!
- Why did my 3Doodler PRO stop after 5 minutes of reversing?
The 3Doodler PRO automatically stops after 5 minutes of reversing. This should be plenty of time for all of the filament to reverse out of the pen.
- Why did my 3Doodler PRO stop after 10 minutes of extrusion?
The 3Doodler PRO automatically stops after 10 minutes of continuous extrusion, just like the 3Doodler Create. This is a safety feature. You can simply press the extrusion button again to continue Doodling.
- Which part of the 3Doodler PRO is not safe for me to touch?
There should be a warning sticker on the front of the pen indicating the HOT ZONE. The front nose cone of the pen gets very HOT. Anything forward of the buttons is a HOT ZONE. Please do not touch these areas or you may be burned, and please keep out of reach of children at all times.
- Where is the 3Doodler PRO Manual?
The PRO manual is all online in the form of user setup videos and other documentation. We plan to keep evolving and updating the the user setup videos and online resources on a frequent basis, hence the decision to take the PRO manual “virtual.”
You can find the text version of the PRO manual here: https://learn.the3doodler.com/manuals
- What kind of maintenance is required?
The 3Doodler does not require much in the way of maintenance. Please see our other FAQ in the event of feed issues or jams, or feel free to contact us by emailing here: [email protected]
- What does the flashing light mean on the PRO?
When the temperature is adjusting to a new setting, the LCD will flash. Once the pen has reached the target temperature, the LED will be a solid blue.
- What age group is the 3Doodler PRO recommended for?
The PRO is safe for ages 14+, but we strongly recommend the 3Doodler PRO only for more advanced users. What do we mean that? In short, users who have used and are comfortable with the 3Doodler Create, technical users who have experience with 3D printing and other mechanical devices, or users with a professional or vocational background that requires a more advanced 3D printing pen. The PRO is not a toy, and you, or the person you are buying for, may be better suited to and have a better experience with the 3Doodler Create.
- My dog chewed on the power cord! How do I get it replaced?
You should be able to get one at your local electronics store.
For the 3Doodler Create (and the 2.0) take the pen you have with you and ask for a 5V, 1.2A replacement with the same DC connector.
For the 3Doodler PRO, take the pen you have with you and ask for a 5V, 2A replacement with the same DC connector.
The 3Doodler Start works with a micro USB cable, so you can find one at your local electronics store, or you may already have one at your house!
- Is 3Doodler PRO safe for children?
No. Please keep the 3Doodler PRO out of reach of children.
- I was wondering, is the 3Doodler also for lefties?
Yes! All the 3Doodler pens are ambidextrous pens. One of the inventors is a leftie!
- I used a strand of plastic, reversed it, and then decided to change colors. Can I reuse the original strand of unused plastic?
Yes of course, but before inserting the used strand into the 3Doodler, please cut the tip of the strand so that it has a clean edge. This will help prevent jamming and other issues.
- How long does it take the 3Doodler PRO to warm up?
It shouldn’t take more than a few minutes. The LCD display will show the current temperature in solid numbers and the desired temperature in flashing numbers.
- How is the 3Doodler PRO different than the 3Doodler Create?
The 3Doodler PRO allows you adjust everything: speed, fan strength, and temperature. These variables mean that the PRO can handle materials that the Create cannot, including Wood, Nylon, Copper, Bronze, and Polycarbonate. The PRO features a carbon fibre body with a silicone comfort grip. The pen features an LCD screen to show you exactly what settings you are operating on, and the display can change between Celsius and Fahrenheit.
- How does one charge the 3Doodler?
The 3Doodler Create and PRO need to be plugged in in order to function. The PRO comes with a JetPack that, once fully charged, will allow the pen to be used wirelessly. The JetPack plugs into a wall socket and charges in about 3 hours. The JetPack is also available as a separately sold accessory for the 3Doodler Create.
The 3Doodler Start can be charged, however, as it has an internal battery. For more information about that, please see the 3Doodler Start FAQ section.
- How do you know when you need to load more plastic into the pen?
The pen will generally stop extruding plastic or you will notice a marked slowdown in the extrusion speed. Just add a new strand, give it a gentle nudge if needed, and your 3Doodler should start extruding again. The last bit of the previous strand will extrude before the new strand begins to.
- How do I switch the display from Celsius to Fahrenheit on the PRO?
There is a tiny hole located underneath the LCD display screen where you can insert a paperclip (and press down) to switch the temperature display from Celsius to Fahrenheit. The temperature rating defaults to Celsius.
- How do I switch between filaments properly with the PRO?
There are two buttons on the 3Doodler PRO. The circular button is for extrusion, and the triangular button is for reversing. A single click of either button will initiate its respective function. Another click of either button will stop extrusion or reversal.
If the material is long enough you can reverse it out by pressing the reverse button once, then pulling the strand out once fully reversed. If the material is not long enough to do this, you can remove the nozzle (always with the pen on and heated) and insert the thin unblocking tool through the nozzle end of the device. This will push the filament out through the rear.
When clearing the pen, keep the pen at the temperature of the last material used, allowing all of the previous filament to extrude fro the nozzle, before switching to the new temperature.
- How do I start drawing in the air?
Start by “anchoring” your Doodle to a surface. Any sheet of paper works! Feed the filament, and press the nozzle down onto the paper until you see a little blob of plastic come out, and ensure the plastic is sticking to the paper. You can now freely lift off the page! Once you have reached the height you want, stop feeding the filament, and hold the plastic in place for a few seconds to allow it to harden (10-15 seconds with the 3Doodler Start, and about 3 seconds with the 3Doodler Create or PRO). Start slow, don’t Doodle too high, and gradually work your way to the stars!
- How do I remove the nozzle on the 3Doodler PRO?
To remove the nozzle of the 3Doodler PRO you must have the pen turned on and heated to at least 180 degrees Celsius. Using the nozzle set holder (which has a nozzle removal tool built into it), unscrew the nozzle in a counterclockwise direction.
When replacing the nozzle, make sure the pen is at least 180 degrees Celsius and screw it back on with the nozzle set holder in a clockwise direction. Do not over-tighten the nozzle when replacing it. Stop tightening as soon as you feel resistance so as to avoid over-tightening and breaking off the threaded pen tip.
- How do I know which 3Doodler products are compatible with what 3Doodler pens?
You can view a comprehensive compatibility chart here: www.the3doodler.com/compatibility
- How do I know when a new temperature is set on the PRO?
When the temperature is adjusting to a new setting, the LCD will flash. Once the pen has reached the target temperature, the LCD will stop flashing and the LED will be solid blue.
- How do I get plastic to stick to paper?
If you are having trouble, you may need to press the pen more firmly into the paper. Think of the 3Doodler like a pen. In order for the "ink" to hit the paper, the tip of the pen must touch the paper. We recommend creating an "anchor" with the filament by pressing down into the paper until you can see a little blob, making sure the plastic is anchored to the paper. Then you can freely lift off the page or move around.
- How do I clear hardened plastic from inside the nozzle of my 3Doodler?
Try carefully feeding the threaded part of the nozzle onto the 3Doodler Create when it is turned on and heated up. Please use the included mini wrench in order to avoid burns. Even if the tip can’t be threaded on fully, the heat from the pen itself will soften the clogged filament inside of the nozzle. After a minute or so, the filament should be softened enough to screw the nozzle fully onto the pen. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.
- How do I adjust the temperature on the PRO?
On the end of the pen are two dials with a (+) and a (-) at either end. The innermost ring adjusts the temperature setting. By rocking the ring in the direction of the (+) or (-) you will increase or decrease the temperature by increments of 5 degrees. When changing the temperature setting, the new target temperature will temporarily be reflected on the LCD screen. It will then display whatever setting you are currently operating on as it moves towards the target temperature. The LED will turn blue when the target temperature is reached.
- How do I adjust the fan setting on the 3Doodler PRO?
The fan can be set to OFF, LO, or HI, and will adjust the rate that the material is cooled after being extruded from the pen. The higher the fan setting, the faster the material cools and hardens.
- How do I adjust the extrusion speed on the 3Doodler PRO?
On the end of the pen are two dials with a (+) and a (-) at either end. The outermost dial adjusts the extrusion speed. By rocking the rings in the direction of either the (+) or (-) you will increase or decrease the speed. The new speed will be displayed on the LCD screen. Adjustments towards the (+) will take the pen to a maximum speed of 8. Adjustments towards the (-) will take the pen to a minimum speed of 1. The slower the material extrudes, the faster it will harden. If you change the speed setting, the new speed will show on the LCD for a few seconds as the pen adjusts.
Each material for the 3Doodler PRO has an optimum extrusion speed and temperature, but you can adjust them to get the exact flow that you’re looking for.
- How can the 3Doodler PRO be used for repairs?
The 3Doodler can be used as a plastic welding tool. If you have something made of ABS plastic (the most common form of plastic) you can repair it with the 3Doodler. For example, two broken parts can be welded back together by “drawing” a plastic weld where the parts are broken. In addition to household repairs, this is quite handy for makers who are using traditional 3D printers. With the 3Doodler PRO, the wood filament can be used to repair holes in wood, and it can be sanded and stained!
If you are having trouble bonding one like plastic to another, simply press the hot nozzle against the part you are trying to attach to for a few seconds longer. This helps it melt a little so that it can bond with the new material.
- For the 3Doodler PRO, what settings are best for the various filaments?
PLA - Temp: 195C - 220C (383F - 428F) / Speed: 3-5
METAL - Temp: 180C - 200C (356F - 392F) / Speed: 3-6
WOOD - Temp: 170C - 200C (338F - 392F) / Speed: 3-6
ABS - Temp: 200C - 240C (392F - 464F) / Speed: 3-6
FLEXY - Temp: 200C - 230C (392F - 446F) / Speed: 2-5
NYLON - Temp: 200C - 225C (392F - 437F) / Speed: 3-6
POLYCARBONATE - Temp: 240C (464F) / Speed: 5-8- Does the 3Doodler make much noise?
The 3Doodler Start is very quiet, barely making any noise when it is in operation.
The fan in the 3Doodler Create does makes some noise.
The fan in the 3Doodler PRO will make some noise when turned to LOW, a bit more noise when turned to HIGH, and very little to no noise when turned to OFF.
- Can the 3Doodler print toffee, chocolate, sugar, etc?
No, it cannot. Only official 3Doodler plastics can be used with 3Doodler pens.
To ensure you are using the right plastics with your 3Doodler pen, please feel free to view our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I leave the plastic in the pen when I turn the pen off?
Please don't! We've found that leaving warm plastic in the pen accelerates the degradation of the plastic and can cause issues with the pen over time.
- Can I hook a spool of plastic up to the 3Doodler?
3Doodler plastics are cut to a specific length and straight cut. We are not able to verify the quality or source of third party materials, and the 3Doodler Warranty is limited to 3Doodler-approved plastics. Likewise, the curvature in the spools will cause irreparable damage to 3Doodlers since the feeding mechanisms are designed for straight cut filaments.
To see which 3Doodler filaments are compatible with the 3Doodler pen you have, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibility
- Can I 3Doodle on skin?
Please don't try to draw on skin with the 3Doodler Create or the 3Doodler PRO! You’ll burn yourself!
The 3Doodler Start Eco-Plastic is completely safe for skin contact, making it the perfect tool for creating wearable creations such as jewelry, masks, glasses, and even earrings! The 3Doodler Start nozzle may be uncomfortable for some, so we don't recommend pressing the nozzle directly on skin. Please take care not to get the warm Eco-Plastic in your hair as it will be very hard to remove.
Troubleshooting
- Why is the light on my 3Doodler blinking red?
If you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- Why is the light on my 3Doodler always red?
Please try unplugging your 3Doodler and plugging it back in. Note that after several minutes of being turned on, the 3Doodler goes into “standby mode” and will stay red until the device is unplugged and plugged back in. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.
- Why are my pen’s buttons not functioning as intended?
If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing [email protected] and we will be more than happy to assist you.
- The LED turned red and the motor stopped on my 3Doodler PRO. What now?
If you use a material at too low a temperature, or too high a speed, the LED will turn red and the motor will stop. If you are experiencing this, turn the speed or fan down or up accordingly.
If you have any questions, please feel free to contact our friendly customer service team by emailing [email protected] - My pen is not ‘gripping’ the plastic. It seems like I really have to force it. What gives?
You should use the fast setting when loading a new strand of plastic, and always give it some time. If need be, give the plastic a firm push to help the 3Doodler ‘grip’ it.
If you still have difficulties, please contact our friendly customer service team by emailing here: [email protected]
- How do I unclog the 3Doodler PRO?
First remove the nozzle (with the pen turned on and heated up) and insert the thin unblocking tool into the nozzle-end of the pen. Ensure that the temperature is set appropriately for the specific filament that is clogging the pen. The aim here is to push any material inside of the pen out through feed port.
If this doesn't work, please insert the thick unblocking tool in through the feed port of the PRO, with the nozzle still removed.
Do not force material out of the pen. If it is not flowing smoothly try adjusting the speed or temperature, and always reference the recommended settings for each material.
If you’re still having issues after trying this, please contact us at [email protected] and we will be happy to help you troubleshoot your device.
All
- I’m having an issue with the EDU website. What should I do?
Please try clearing your cookies, or using a different browser, and see if the issue still occurs. If the issue does continue, please send us a screenshot of the page with the error message, and a brief description of the issue you're experiencing.
Please send the above details to: [email protected]
- I’m a reseller working with an educational organization. They would like to order your product. Am I able to sign up for an EDU account to place the order for them?
At this time, to ensure that we provide the best support possible for educators, access to our EDU site is only available for customers employed by an accredited educational institution. If you would like to sign up for an EDU account with us then please use the email address of the customers you are working with and work through the purchase process together.
- I’m a teacher and I want 3Doodlers in my classroom!
We’re in the process of setting up partnerships with various educational distributors throughout the world! If you are interested in getting 3Doodlers in your classroom, please email us here: [email protected]
- I was approved for a pen replacement before, but I have another pen from my EDU purchase that isn’t working. Can I just send my pen in without a troubleshooting call since I have the appropriate address?
Please always email us at [email protected] if you have a pen that isn't working. It is mandatory that a tech support technician walk you through troubleshooting and approve each pen for replacement before any pen is sent to us. If we receive a pen in our office that wasn't approved by us, you may not get a replacement back. We apologize for any inconvenience.
- How do I sign up for an EDU account to access the discounted prices?
To qualify for an EDU account, you’ll need to register with us at the following website:
Please be sure to register with your education email address for a faster approval process. Once you’ve done this, there will be a short review process (usually two business days or less), and then you’ll be granted access to the 3Doodler EDU Store.
- How do I know which 3Doodler Learning Pack is right for my classroom?
We recommend 3Doodler Start Learning Packs for ages 6-13, and 3Doodler Create+ Learning Packs for ages 14+.
- Do you accept Purchase Orders as a form of payment?
We do accept POs as a form of payment! If you’re interested in placing a PO you can email [email protected] for more information concerning payment via Purchase Order. POs themselves should be sent to: [email protected]
- Do you accept POs by fax?
No, not at this time. We do, however, accept POs by email. You can email them to: [email protected]
Please always send emailed POs from the person who is responsible for ordering, as this will help us to get you set up with your PO as quickly as possible.
- Can you help me better understand which 3Doodler products and resources are right for my classroom?
We's love to! We offer "Getting Started" calls for our educators like you in order to ensure you have the best experience with 3Doodler EDU. In the "Getting Started" call, we will acquaint you with the 3Doodler pens, go over best practices for using them in a classroom setting, and share our EDU resources for you. If you would like to set this up, please send an email to [email protected] and we will be happy to arrange that for you!
- Can you give me a quote for an EDU purchase?
If you would like a quote, the first step is to make sure you’ve registered for a 3Doodler EDU Account. Once your EDU account has been approved you can log in to view the EDU discounted pricing.
For a completely accurate quotation that includes shipping, and duties, you can place the items you wish to order in the cart on our site and go through the motions of checking out. The system will then give you an accurate quotation.
If you would like more information about setting up an EDU account, please email [email protected] and we will walk you through setting it up!
- Can you fill out a vendor request form for our educational organization?
Due to the amount of requests we receive, we are unable to fill out individual vendor forms. Please get in touch with us at [email protected] and we will do our best to get back to you promptly with a solution.
- Can I purchase DoodleDeals, BOGOs and other discounted items with a PO?
You definitely can! The only requirement is that we receive your PO via email by the expiration date, if the deal has an expiration date.
- Can I purchase an EDU order for reselling?
To ensure that we provide the best support possible for educators, access to our EDU site is only available for customers employed by an accredited educational institution. If you’re interested in buying 3Doodler products at wholesale prices and with us, or our local distributors as a reseller, please contact [email protected] for more information.
