Questions? Start here.
If you're still struggling after, just ping us as [email protected]
Please check around your front door and your mailbox to see if you can find your order. If you have any housemates, please check with them to see if they may have received your parcel. You may also try contacting your local post office directly by phone to see if they happen to be holding it there, which can occasionally happen. If you can’t find your order, please contact us by emailing [email protected] and we will promptly look into this for you.Permalink
For all orders shipped with Standard Delivery, please note that the recipient may have to pay import taxes or other fees, in accordance with our Sales Terms.
Please note that you (the customer) will be responsible for any customs fees, duties, taxes, or any related agency fees imposed on shipments sent via standard (registered post) shipping methods. These payments, if charged, must be settled by you upon the arrival of your shipment. Unfortunately there is currently no method for 3Doodler to charge for and prepay these fees on your behalf.Permalink
We’re so sorry about that! Sometimes the courier can have a slight delay in the delivery process due to weather, high volumes of packages being delivered, and other reasons. Please feel free to contact our customer service by emailing us at [email protected] and we will be more than happy to look into your delivery.
Remember to always check your online tracking link first. If insufficient information is provided on the tracking page, feel free to contact us before contacting the courier, bank or any other provider.Permalink
The cost of shipping depends on the weight of your order, the country of delivery, and the shipping method you select. If you would like a quote on shipping costs, please put the items you wish to purchase in your shopping cart on our website, and go through the checkout process. You will be able to select the shipping method and view the shipping cost before you make a payment.Permalink
It usually takes 1-4 days to prepare your order for dispatch. From the dispatch date, it generally takes 5-7 business days (M-F) for your order to arrive.
On rare occasions, circumstances beyond control such as customs holds, inclement weather, or high volumes of mail in a courier’s system may cause a slight delay in arrival. We apologize for any inconvenience.Permalink
We love our products and believe you will be delighted with them too. If you are unhappy with an item when you receive it, or it wasn’t what you were expecting, please email [email protected] to inform us of your wish to initiate a return.
If the product(s) was purchased directly from the 3Doodler Store, and is unopened and unused, we are happy to honor a refund within seven days of delivery. Please quote your order number in the email. We will allocate a Returns Code, which must be included on the label of the package in order to process your return. We may also advise you how to send the item back to us.
We will refund you the price you paid for the product, under the following circumstances:
- Your product was purchased directly from the 3Doodler Store
- Product must be unopened and unused, and returned in the original packaging
- You will be responsible for the returned products until we receive them
- Customers are responsible for the cost of the return shipment; and
- Original shipping costs will not be refunded.
Products purchased from a third party reseller must be returned to that reseller according to the store’s return policy. Please contact the original seller for assistance with your return.
To read all the fine print, check out our official Return Policy here.
If you need assistance with the replacement of a broken or defective product, please visit our Warranty Policy here.Permalink
Note that after several minutes of being turned on, if left idle, the 3Doodler pen goes into “standby mode” and will stay red until the device is made active again. From "standby mode" you can make the device active by clicking the feed button once, or turning the pen off, then on again. If your light is still remaining red after this please contact our friendly customer service team at [email protected] and we will be more than happy to assist you.Permalink
PLA feeding issues are often corrected by adjusting the temperature manually. Try lowering the heat by inserting the mini screwdriver into the temperature adjustment hole (located next to the On/Off switch), and turning it 90 degrees counter-clockwise. If you continue to have PLA feeding issues please contact our customer service team by emailing us here: [email protected]Permalink
Flexy strand can expand from the heat of the pen, making it more difficult to feed. Try cutting the end of the strand at a 45 degree angle, and use the pen on slow mode. That should make it easier to feed. If you still have issues feeding Flexy, please contact our customer service team by emailing us here: [email protected]Permalink
Kindly note that the 3Doodler instructions explicitly say that you should carefully change the pen tip when it is plugged in, on, and fully heated up. Doing this may prevent the pen tip from breaking in the future. Unfortunately we don’t have a way to repair pens with broken tips, but if you are covered by our warranty we will happily replace your device. Please contact our customer service team by emailing us at [email protected] and we will get that taken care of for you.Permalink
If you use a material at too low a temperature, or too high a speed, the LED will turn red and the motor will stop. If you are experiencing this, wait a moment for the pen to cool down or heat up. If it persists, check the settings and adjust by lowing speed or temp.
If you have any questions, please feel free to contact our friendly customer service team by emailing [email protected]Permalink
Begin by charging your 3Doodler Start fully. This can take up to two hours. Ensure the pen is off when charging, and charge the pen until the light on the pen turns solid orange. Once it is charged, turn the pen on to see if it heats up. The light will turn from red to green when the pen heats up. This takes about 30 seconds, but can take up to two minutes.
Watch your pen closely during this time. If it sits too long, it will cool down as a safety feature and go into "standby mode." If after two minutes it has not turned green, press the feed button once, and check it again. If that doesn't work, send an email to [email protected] and we will get you 3Doodling in no time!Permalink
We are sorry to hear this! Do you have a spare micro USB cable that you can try to use to help determine if it is a pen issue or a cable issue?
Note that sometimes USB enabled devices, like computers, don't have enough power to get your Start pen's battery charging. If your device or power source isn't charging your pen, please attempt to charge it via USB power brick plugged directly into a power outlet.
If these steps don't help, please email [email protected] and we will do everything we can to help you!
Make sure your 3Doodler PRO+ is turned on and heated up to the proper temperature for the material in your pen. Once it is, carefully remove the nozzle with the nozzle removal tool. After it has been removed, insert the unblocking tool in through the pen tip and engage the reverse function. This should push any clogged material out of the back of the pen, thus clearing any clogs. Note that you can also remove the magnetic maintenance panel for greater access to the feeding mechanisms.
If you’re still having issues after trying this, please contact us at [email protected] and we will be happy to help you troubleshoot your device.Permalink
Try the following tip to unblock your 3Doodler Create. Make sure your pen is turned on and fully heated up. Once it is, carefully remove the nozzle with the mini wrench. After it has been removed, insert the cleaning rod in through the pen tip while the reverse function is engaged. This should push the strand out of the back of the pen, thus clearing any clogs. If you still need assistance, please contact our customer service team at [email protected] and we will be more than happy to assist you.Permalink
Our Learn from Home Start and Create+ Pen Sets offer up a range of educational resources and projects that bring learning to life in 3D. We carefully curated this experience as a way for families to spend quality time creating together at home. The range of resources include extra filament, a mini DoodlePad, and Challenge Cards that offer up 20+ hours of hands-on activities. One set of Challenge Cards features nine projects of varying difficulty, step-by-step instructions, stencils, how-to videos and webinars.
The Learn From Home resources can also be applied to hybrid learning school programs that use 3Doodler Learning Packs.Permalink
We have two DoodlePads available, one for the Create and the PRO, and one for the Start. To ensure you are using the correct products with your DoodlePad, please check here: www.the3doodler.com/compatibility
The 3Doodler Start DoodlePad is only compatible with 3Doodler Start Eco-Plastics. Please do not use any other filaments with this DoodlePad. You can gently bend the DoodlePad to pop the Doodles off. Doodles might become damaged in the removal process, and may require mending. If you have any difficulties removing your Doodles, please email us at [email protected] and we will be happy to assist you!Permalink
The 3Doodler PRO+ can use ABS and PLA as well as Wood, FLEXY, Metal, and Nylon filament strands. Each material has an optimum extrusion speed and temperature setting, as well as unique properties that offer unlimited possibilities. The 3Doodler Eco-plastic for Start and 3D Build & Play is not compatible with the 3Doodler PRO+.Permalink
The 3Doodler Create is compatible with official 3Doodler ABS, PLA, and FLEXY filaments. Please do not try to use the 3Doodler Create with any third party filaments, or 3Doodler filaments exclusively for the 3Doodler PRO or the 3Doodler Start.
Please note that Wood filament is only compatible with the Create+ and the PRO.Permalink
The chemical properties will not change when re-exposed to heat, so the plastic will remain completely safe and non-toxic.
If you dip your finished Doodle in hot water or place it next to a heat source (with adult supervision), the plastic will soften and your Doodle may lose its original shape, but you can then use this method to change the shape your Doodle, if you wish.Permalink
Please note the following temperature ranges that the Create and Create+ pens melt filaments at:
PLA: 180-190 C / 356-374 F
ABS/FLEXY: 200-220 C / 392-428 F
Sometimes when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler pen. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!Permalink
Please note that the 3Doodler Start is only compatible with the 3Doodler Start Eco-Plastic filaments. The 3Doodler Start isn't compatible with any of the plastics designed for the Create or the PRO.
To view our comprehensive compatibility chart, please check the following link: www.the3doodler.com/compatibilityPermalink
If the filament makes a slight crackling sound while extruding, this is totally normal. It is caused by moisture escaping from the plastic strands (that has been caught in the strand since fabrication). This is not dangerous or a cause for concern!Permalink
For the Create+, our filaments vary in temperature but get very hot, so we do not recommend touching the plastic within 5 seconds of it coming out of the pen. Please do not touch the pen tip when it is hot, as it can cause burns.
For the 3Doodler Start and 3D Build & Play, the plastic is warm when extruded and is safe to touch, and the pen tip doesn't get hot. There is not any burn risk with the 3Doodler Start or the 3D Build & Play.Permalink
One plastic strand stretches to a maximum of ten times its original length once extruded by the pen. Start Eco-plastic strands are 6 inches / 15 cm long, meaning you'll get around 60 inches / 150cm of Doodling. Create+ / PRO+ plastic strands are cut at 10 inches / 25cm in length, providing you with around 100 inches / 250cm of Doodling - allowing for hours of play in each pack! The exact length will depend on how fast you draw and how thick or thin the line of extruded plastic is. You can refer to our our Gallery here to see details of how many Eco-Plastic strands were used to complete various Doodles and Projects.Permalink
The flexibility and strength of your creation is really up to you. To make stronger Doodles that are able to act as supporting structures, or withstand active play, make pieces thicker by going back and forth over the same area, or Doodle very slowly to make a thick strand that will be less flexible.
If you move the pen faster and Doodle thinner strands of plastic, you will make flexible pieces. While still not easy to break, they won’t be able to support the weight of other objects.Permalink
PLA melts at a lower temperature than ABS, so we have designed the pen to have two temperature settings, to accommodate material in use at the time of 3Doodling. Please be sure to use the correct setting with the plastic you are using! If you have any questions about it, please feel free to email our friendly customer service team at [email protected]Permalink
3Doodler plastics have been tested for heavy metals, and have undergone full toxicological risk assessments, passing each and every test. Some users notice a slight "plasticy" smell when using ABS. Many users prefer the smell of PLA, which, being corn based, can smell like popcorn or syrup. No matter what material you're using, and whether you're using a 3Doodler or a traditional 3D printer, we recommend working in a ventilated area.
The 3Doodler Start and 3D Build & Play Eco-Plastics are 100% non-toxic and biodegradable in household composts, so there are absolutely no fumes.
To ensure you are using the right plastics for your 3Doodler, please feel free to check out our compatibility chart here: www.the3doodler.com/compatibilityPermalink
Of course! Just flip to the back side of the DoodlePad. Your creations will get stuck on the front side if you Doodle in Wood on it!Permalink
No. 3Doodler plastic is specially developed for the 3Doodler pens. It’s not possible to use other brands or types of plastic in your 3Doodler.
To ensure you are using the right plastics for your 3Doodler pen, please check our comprehensive compatibility chart here: www.the3doodler.com/compatibilityPermalink
No. The 3Doodler Create+ and PRO+ pens only work with 3Doodler-branded 3mm plastic strands. Likewise, the 3Doodler Start is only compatible with 3Doodler-branded Start Eco-Plastic filament, which are 2.5mm in diameter.
Plastics cannot (and should not) be combined. Use of other materials not approved by us may result in damage to your pen, and will void your warranty.Permalink
Please do not reinsert extruded filament back into any pen. We have, however, seen users make magnificent artwork from plastic scraps, so you can save them for a project like that! Note that the filaments listed below are able to be recycled or composted.
Start Plastic Filament: All 3Doodler Start Eco-Plastic are eco-friendly, biodegradable and non-toxic. They can be composted in your backyard!
Create+ Plastic Filament: ABS and PLA are recyclable (number 7 recyclables). PLA and Wood are compostable in industrial composters.
PRO+ Plastic Filament: Nylon and Metal are recyclable (number 7 recyclables). Wood filament is compostable in industrial composters.
Yes you can! And you can do so almost immediately as the plastic cools and hardens very quickly after leaving the pen. As long as the paint you are using can adhere to plastic, it can help enhance your Doodles. Whichever paint you use, we recommend testing it on a small Doodle first to ensure that you get the desired result.
If you are under the age of 14, please check with an adult first before using any paint product.Permalink
Yes! The Create and 2.0 plastics and accessories are ALL compatible with the new 3Doodler Create+ pens.
Wood filament, however, is only compatible with the Create+ and the PRO, and not the Create or 2.0 pens.Permalink