I received a notice that I have to pay import fees to receive my order. Why is this?
For all orders shipped with Standard Delivery, please note that the recipient may have to pay import taxes or other fees, in accordance with our Sales Terms.
All Express orders to the US, Canada, Europe, and Asia are shipped out with duties paid in advance. For Express orders dispatched to South America, Africa, and other countries, recipients may have to pay import duties in some cases, even if the order is placed with Express shipping. In certain circumstances and in specific regions, other fees such as inspection fees, residential delivery fees, and remote area surcharges may also be billed to the recipient. Since this is out of our control, we recommend that you check with your local courier offices to verify if you will be responsible for any additional delivery fees.
As always, please feel free to contact our friendly customer service team by emailing [email protected]