Troubleshooting
My pen won’t turn on
Solutions:
- Ensure the power supply is firmly plugged into both the pen and wall outlet.
- Confirm the pen is turned on using the switch.
Slow or no candy flow
Solutions:
- Make sure the indicator light has changed from Red to Green (slow) or Blue (fast) before starting.
- If flow is sluggish, detach and soak the nozzle in warm water, then scrub gently with the Cleaning Brush.
- Check that the capsule isn’t lodged—adjust it so it feeds straight and spins freely .
Candy sticks around the nozzle tip
Solutions:
- Wipe the nozzle clean while it’s warm (with a paper towel) to prevent candy buildup .
- For smoother extrusion, lightly coat the nozzle tip with a food-safe oil or non-stick spray.
Capsules aren’t advancing
Solutions:
- Make sure capsules are inserted correctly: align the arrow with the slot and push until you hear a click.
- Inspect capsules for uneven edges—trim or switch capsules if necessary.
Flow stops mid-use
Solutions:
- Wait briefly after the light turns Green or Blue before extruding—to ensure the first capsule has started.
- If candy hardens in the nozzle, heat the pen, remove the nozzle carefully, clean it, and reattach once dry.
Light remains red & won’t heat
Solutions:
- Confirm the capsule is properly loaded and chamber closed—this ensures the heating cycle begins .
- Heating typically takes about 60 seconds; if the light stays Red longer, turn the pen off and on again.
