3Doodler Create+ Troubleshooting Guide (PDF)
Create+ Frequently Asked Questions
What type of filament can be used with the 3Doodler Create+ pen?
The 3Doodler Create+ pen is designed to use 3Doodler Create+ filament (ABS, PLA, FLEXY, and WOOD). They are straight-cut strands, 10″ long and 2.85mm in diameter. See all available options here.
Why is the light on my 3Doodler blinking/flashing red?
If you are experiencing a flashing red light with your 3Doodler, please contact our Customer Service team by emailing help@the3doodler.com, and we will be more than happy to assist you.
Why is the light on my 3Doodler always red?
After several minutes of being switched ON without engaging the motor, your pen will go into “standby mode.” The heat will cut off, and the LED will stay red until the device is made active again.
Reactivate the device active by single-clicking the FAST button or by turning the pen OFF and then on again. If your LED is still remaining red after this please contact our Customer Service Team.
My 3Doodler sometimes makes a slight crackling sound while extruding. Is this normal?
The filament is moving slowly. What do I do?
Sometimes, when you get to the end of one strand, extrusion slows noticeably. Put a new strand into the back of the 3Doodler pen. If it still extrudes very slowly (or not at all), try giving the new one a little nudge down, and that should do the trick!
Why is my 3Doodler Create+ having difficulty feeding/gripping a new strand?
The Create+ pen has two temperature settings that are meant for specific types of filament. Typically, we see jams occur when folks aren’t using the corresponding temperature setting for the filament type they select.
3Doodler PLA and WOOD filament should be used on the PLA temperature setting ONLY.
3Doodler ABS and FLEXY should be used on the ABS/FLX temperature setting ONLY.
If you’re using the correct filament/temperature setting combo, but your pen still won’t feed, try using your Unblocking Tool to ensure you don’t have a jam (instructional video here).
Why are my pen’s buttons not functioning as expected?
If your buttons aren’t functioning as intended, please contact our Customer Service team by emailing help@the3doodler.com and we will be more than happy to assist you.
The tip of my pen broke off! How do I re-attach the nozzle?
The Create+ instructions state that you should carefully change the pen tip when the pen is plugged in, turned ON, and fully heated up. Doing this can prevent the pen tip from breaking in the future.
Unfortunately we don’t have a way to repair pens with broken pen tips, so we’ll need to look into activating your Warranty. Please contact our customer service team.
