Frequently Asked Questions
Ordering & Shipping
How much will the cost of shipping be?
Shipping costs vary based on order weight, delivery location, and selected shipping method. Please add items to your Cart and enter your address at Checkout — you’ll see all shipping options, costs, and transit estimates before entering payment details.
How long will it take for my order to arrive?
Orders are estimated to be processed and shipped within 1-3 business days, but transit times will vary by location and courier. You will be able to see the available shipping methods before checking out.
What do I do if online tracking states that my order was delivered, but I can’t find it?
Speak with any neighbors or housemates in case it was delivered to them in error. If not, the next step would be for you to contact the courier’s local/delivering branch.
If you still can’t find your order after contacting the shipping company, please contact us.
I don’t have my order within the time listed. Where is it?
Occasionally, couriers can run into slight delays in the delivery process.
Remember always to check your online tracking link first.
Returns, Refunds & Warranty
What is your Return Policy?
Please read our official Return Policy.
If you need assistance with the replacement of a broken or defective product, please visit our Warranty Policy .
Does 3Doodler offer replacement parts and power supplies/cables?
Unfortunately, we don’t offer replacement parts for our devices, but, if you’re having an issue, please contact us for help.
Our pens use standard cables/power supplies available at most electronics stores:
3Doodler 2.0, Create, Create+: 5V 1.2A with a 3.5mm barrel, center-pole-positive.
3Doodler PRO+: 5V 2.1A with a 3.5mm barrel, center-pole-positive.
For other models like Start, Start+, or Flow, reach out to us for assistance.
Do 3Doodler products come with a Warranty?
Absolutely! For more details, you can view our Warranty Policy here.
We’re Tax Exempt — can you refund the Tax on my order?
Sadly, our system does not allow us to amend Tax amounts once a transaction has been completed. Please contact us and we can get you set up for future purchases.
If you placed your order recently, email us as soon as possible, and we can try to cancel your order, get your profile enabled as Tax Exempt, and have you re-submit the order, paying no Taxes.
Pens, Refills & Accessories
What type of filaments can be used with 3Doodler 3D Pens?
The Start+ 3D pen is designed to work with our 3Doodler Start+ Eco-Filament. Our Start+ Eco-Filament was developed specifically for this pen so that you can doodle at safe, lower temperatures.
The Flow pen is designed to work with 1.75 mm filament of PLA or ABS. In addition to our own brand of filament, this pen has been designed to utilize 3rd party filament as well.
The 3Doodler PRO+ can use ABS and PLA as well as Wood, FLEXY, Metal, and Nylon filament strands.
Each material has an optimum extrusion speed and temperature setting, as well as unique properties that offer unlimited possibilities. The 3Doodler Eco-filament for Start+ is not compatible with the 3Doodler PRO+.Can I Doodle on skin?
The 3Doodler Start+ Eco-Filament is completely safe for skin contact.
Please don’t try to draw on skin with the 3Doodler Create+, PRO+ or FLOW. You’ll burn yourself!
Does 3Doodler filament emit harmful fumes?
The 3Doodler Start+ Eco-Filaments are 100% non-toxic, so there are absolutely no fumes.
As with any 3D printing filament, working in a well ventilated area is highly recommend for all types of 3Doodler filament.
Can I use other filaments instead of what you sell?
For the Start+, PRO+, and Create+ pens, 3Doodler filament is specifically optimized for the 3Doodler pens. It’s not possible to use other brands or types of filament in your 3Doodler.
The 3Doodler Flow and PRO have been designed specifically to utilize 1.75 mm filament, including 3rd party filaments.
To ensure you are using the right filament for your 3Doodler pen, please check our comprehensive compatibility chart.
What is the best way to store filament for my 3Doodler 3D Pen?
We recommend that all of our filament for our 3Doodler 3D printing pens be stored in a cool, dry, dark place.
Can 3Doodler filament be recycled?
Recycling options for 3D printing filament vary by location. The first step is to check your local recycling authority’s website or call nearby recycling centers or makerspaces to ask if they accept 3D printing materials.
Start+ Eco-filament is made of biodegradable materials and is non-toxic. While not typically accepted in curbside recycling, some recycling centers, makerspaces, or specialty programs may accept it.
ABS, Nylon, and Metal filaments can be recycled as number 7 filament where facilities accept them.
PLA and Wood filaments biodegrade under specific industrial conditions. For proper disposal, contact local recycling providers.
Start+ Eco-filament is made from biodegradable, non-toxic materials. Under environmental conditions that support biological breakdown (for example: sustained heat, moisture, and microbial activity), the filament can gradually degrade.
Note: once filament has been extruded, it cannot be reused in the pen.